Guest Services Manager

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. GUEST SERVICES MANAGER - AdventHealth Sports Park at Bluhawk, LLCLOCATION: Overland Park, KSDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY:AdventHealth Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. AdventHealth Sports Park at Bluhawk is managed by Sports Facilities Management, LLC, a Sports Facilities Companies organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY:The Guest Services Manager is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. about prices, programming, and the daily scheduleProvide accurate, clear, and concise radio communication whenever appropriateProcess registration, rental, retail, and birthday party payments Help maintain accurate records of participant waivers, event information and incident reportsMaintain confidentiality with guest and Team Member informationHire, train, and develop the Guest Services TeamHelp provide a guest feedback/concerns medium for communication, and directing that feedback to the appropriate supervisorAssist with scheduling and executing all facility events and partiesAssist in developing key stakeholder relationships to help achieve a first-class guest experienceAssist in facility schedule coordination and communicationDistribute collateral materials (flyers, etc. QUALIFICATIONS:3-5 years of customer service experience is preferredBachelor's Degree in related field is preferredFlexible work schedule (e. skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust take personal initiative for the betterment of the team and facilityCommitment to the safety and wellbeing of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 20 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bendWill be required to operate a computerFacility has intermittent noise