VIP Customer Account Advisor

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. Job DescriptionAs a VIP Customer Account Advisor, you will be the primary point of contact for bet365’s most valued customers, ensuring they receive exceptional service. Your focus will be on building strong, long-term relationships with our customers, ensuring that every interaction is handled with the care and professionalism that defines bet365. You will demonstrate a genuine passion for delivering a seamless, premium experience to our highest-value customers. This role involves proactively identifying customer needs and tailoring your approach to ensure every interaction adds value and strengthens our relationship. You must be enthusiastic, resilient, and committed to providing excellent, high-touch customer service at all times. Full training will be provided. QualificationsAttention to detail with the ability to analyse information and present in a clear and concise manner. A natural problem solver who enjoys assisting customers and sourcing the right resolution. Self-motivated and enthusiastic with the ability to work well in a busy, fast-paced environment. Excellent verbal and written communication skills. The ability to learn quickly and comfortable following processes and procedures to ensure accuracy. Additional informationDelivering Premium Service: Building professional relationships with VIP customers, anticipating their unique needs, and tailoring your approach to provide a personalized experience. Managing Multi-Channel Contact: Handling queries via phone, live chat, email, and web message to the highest possible standard. Problem Solving & Resolution: Investigating and resolving gaming, payment, and account queries, using your initiative to provide effective, first-time resolutions. Compliance & Integrity: Maintaining a strong understanding of state licensing, fraud, and verification processes, and strictly adhering to our Responsible Gambling policies. System Navigation: Confidently navigating our back-office tools to extract information, author clear notes, and guide customers through our products and features. Collaborative Working: Working effectively with other departments to ensure a seamless experience for the customer, and escalating issues through the correct channels when necessary. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.