Account Executive – Ticket Sales and Service

POSITION: Account Executive – Ticket Sales and Service LOCATION: Toronto Rock Athletic Centre, 1132 Invicta Drive, Oakville, ONREPORTS TO: Director of Ticket Sales & Service HOURS OF WORK: Full-Time, 9:00 AM - 5:00 PM Monday to Friday and some weekends as requiredOrganizational Overview:Toronto Rock Lacrosse Inc. is seeking an Account Executive, Ticket Sales & Service, to join our dynamic Business Operations team. The Toronto Rock Group, headquartered in Oakville, Ontario, includes the professional Lacrosse Club who are members of the National Lacrosse League (NLL), the Toronto Rock Athletic Centre (TRAC), Toronto Rock Sports Medicine & Wellness Centre, The Quarry high-performance training facility and Rock Lax Shop. The Toronto Rock Lacrosse Club play their home games at TD Coliseum in Hamilton Ontario and are the defending NLL Champions entering the 2026-2027 season. Position SummaryToronto Rock Lacrosse is seeking a passionate, enthusiastic, and fan-focused individual to join our team as an Account Executive in the Ticket Sales & Service department. Reporting to the Director of Ticket Sales & Service, this individual is responsible for driving ticket revenue across product types and providing exceptional customer service via phone and email. The role will place a particular emphasis on new membership sales, including full-season and half-season memberships, plus new group ticket revenue opportunities. RESPONSIBILITIES:● Prospecting new season and half-season memberships, group ticketing and flex pack sales opportunities through existing customer databases, research, cold calling, referrals and networking events. duties as assigned. QUALIFICATIONS:● A willingness and desire to be in a sales role focused on results and delivering against targets and objectives. skills with a friendly and professional telephone manner.● Ability to multitask and meet required deadlines.● A commitment to service excellence and customer satisfaction.● Knowledgeable in all Microsoft Office applications.● Assertive, confident, persistent, and results-oriented.● While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department’s objectives, goals and mandates.● Familiarity with Archtics ticketing platform is considered an asset.● Flexible work schedule, including weekends and holidays for games and events. COMPENSATION:Base salary range: $42,500-$47,500 plus a competitive transactional commission structure ranging from 3%-7% based on product type. This position is being posted to fill an existing vacancy. We thank all applicants for their interest; however, only those requested for an interview will be contacted.