Ballpark Operations Associate

Reports To: Director of Stadium OperationsLocation: Long Beach, CaliforniaFLSA Status: Seasonal, Non-ExemptAbout Innovation Baseball Partners (IBP)Innovation Baseball Partners (IBP) is an ownership group and operating company focused on building a portfolio of independent minor league baseball teams. We believe in the magic of baseball as a force for good—fostering high-quality baseball and strong community connections through innovation, entertainment, and civic pride. IBP provides resources, scale, and expertise to help each team in our portfolio thrive. about creating an outstanding fan experience. Position OverviewThe Ballpark Operations Associate plays a key role in delivering a safe, efficient, and memorable experience for fans on game days. This position is cross-functional, with staff rotating between roles such as ushering, parking operations, box office support, and concessions assistance. This is a fast-paced, customer-facing role that requires strong communication, adaptability, and a team-first mindset. Key ResponsibilitiesGuest Services & UsheringAssist with ticket scanning and direct guests to seating sectionsMonitor seating areas to ensure safety, cleanliness, and accessibilityRespond to guest questions, concerns, and requests in a professional manner while greeting them in a friendly manner Parking OperationsDirect vehicle traffic efficiently before, during, and after gamesAssist fans with parking instructions and general wayfindingMaintain safe and organized parking lot flowCommunicate with supervisors regarding capacity and any issuesBox Office SupportAssist with ticket sales, will call distribution, and customer inquiriesOperate ticketing systems and handle transactions accuratelyResolve ticketing issues with a customer-first approachConcessions & Operations SupportSupport concessions staff with restocking, running orders and maintaining cleanlinessAssist with inventory movement and general operational needsEnsure concession areas remain organized and efficientGeneral Game Day DutiesAssist with stadium setup and breakdown before and after gamesSupport promotional activities and in-game entertainment as neededPerform other duties as assigned by supervisors or operations staffBe flexible and ready to rotate between roles throughout the eventQualificationsStrong customer service and communication skillsAbility to work in a fast-paced, team-oriented environmentPositive attitude and willingness to take on various responsibilitiesReliable and punctual with a strong work ethicAbility to stand for extended periods and work outdoorsMust be available for nights, weekends, and holidays during the seasonPreferred AttributesInterest in live events, entertainment, or baseballAbility to remain calm and professional in high-traffic situationsCustomer Service experience is a plusCompensationHourly Rate: $16. RequirementsMust be available for all home games and select stadium events from May through September, including evenings, weekends, and holidays. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.