Senior Email Operations Coordinator

About the Jacksonville JaguarsThe Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $38 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives. The Jaguars and Iguana Investments opened the Miller Electric Center, a state-of-the-art sports performance center and home to Jaguars football operations in 2023. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Jacksonville Shipyards, a revitalization of the St. Johns Riverfront which will include a Four Seasons Hotel and Private Residences, an office building inclusive of the Jaguars front office headquarters, and a modernized marina and support building, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district. In 2024, the Jaguars and the City of Jacksonville announced plans to move forward with a reimagined Stadium of the Future, securing Jaguars football in Jacksonville for generations to come, and a continuation of annual traditions of the Florida-Georgia Football Classic and TaxSlayer Gator Bowl while also opening opportunities for future Super Bowls, Final Four tournaments, college football playoffs, marquee concerts and more. The Stadium of the Future features a protective canopy, wider concourses, new communal spaces, scenic lookout decks, immersive in-bowl technology, new seating types and a public Floridian nature park. Additional details can be found at www.jaguars.com/stadiumofthefuture. We are committed to creating an environment that fosters the growth and success of a highly engaged workforce in the professional sports and entertainment. Our company culture seeks individuals who embody our core company principles: Passion, Respect, Innovation, Dedication, and Empowerment (PRIDE). Our company fosters a culture of continuous learning and a commitment to excellence, while also recognizing the significance of infusing excitement, originality, and fun into the workplace. By integrating these values and concepts, we establish a robust and dynamic work environment that upholds our vision of being a championship NFL team, an innovative entertainment company, and an exceptional community leader. SummaryThe Senior Email Operations Coordinator oversees the execution, quality assurance, and deployment of email campaigns, serving as the operational bridge between analytics and marketing to improve efficiency and reduce risk. Embedded within the Analytics team but closely partnered with Marketing, this role leverages expertise across platforms like Salesforce Marketing Cloud (SFMC), SQL, and reporting. Job ResponsibilitiesOversee the development, scheduling, testing, and deployment of email campaigns in SFMCOwn email QA to ensure accuracy and functionality Serve as the operational liaison between Analytics and Marketing teamsTranslate campaign requirements into technical executionManage campaign timelines and ensure on time delivery Monitor sends and troubleshoot issues related to deployment or performance Maintain documentation of processes, workflows, and best practices Partner with Marketing to support email reporting and audience segmentationWork in conjunction with marketing and analytics to build marketing journeys and automations in SFMCSupport building and uploading of email lists at direction of marketing teamProvide targeting recommendations for email marketing campaigns based on data attributions to support marketing goalsJob RequirementsRequiredUndergraduate degree in business/sales/marketing/sports management or similar concentrationPossess at least 2-3 years of experience with email marketing (Salesforce Marketing Cloud or other) Strong understanding of email deliverability, domain health, and spam compliance to ensure optimal inbox placement and performanceProficiency in HTML for building and optimizing responsive email templates, with working knowledge of SQL for audience segmentation and campaign targetingStrong attention to detail with a focus on QA and error prevention Experience with email marketing best practices and campaign execution Proficiency in Microsoft ExcelAbility to manage multiple projects and deadlines Strong communication skills with the ability to translate technical requirements into clear, actionable plansExperience problem solving; identifying issues, analyzing root causes, and implementing solutionMust be able to work flexible hours including evenings, weekends, and holidaysPreferredFamiliarity with Tableau or other reporting tools is a plus Experience with ticketing or CRM systemsFamiliar with A/B testing to effectively refine and optimize marketing strategiesPerks and OfferingsHere is insight into some of the perks and offerings of the Jaguars and Bold Events: Health, Dental, Vision, Life, and Pet insurance optionsMobile phone stipend100% match of the employee’s contribution, up to 5% of income, in company 401(k) program16 weeks of paid parental leave, including adoption; Leave Sharing option availableCompany provided lunch during the work weekWellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; access to onsite weight facility; company sponsored rec leagues; significant discounts to local YMCA; wellness challenges; Modern HealthTeam member recognition and mentor programs21 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off! about what it means to be a part of the Jaguars team! requirements. By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States. Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.