Assistant General Manager / Director of Operations | Full Time | Bismarck Event Center

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OverviewThe Assistant General Manager / Director of Operations in consultation with the General Manager manages, supervises and coordinates the day-to-day operations of the complex, including but not limited to maintenance, conversions, custodial, landscaping / groundskeeping, equipment safety and capital projects. requirements and OVG policies and procedures. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until September 4, 2026. ResponsibilitiesOversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc. Participate in the development and administration of the facility’s operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary. Oversees the advancing and communicating of event information to the appropriate departments and staff. Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc. Acts as liaison with City and County Services for numerous facility-related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc.)Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Responsible for Health & safety compliance. Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.)Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate. Establish and maintain effective working relationships with staff, facility stakeholders, and facility users. Direct and monitor the work of contractors, engineers, and architects on building projects. Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulationsAssist the General Manager in planning, directing and managing the day-to-day operations of the Bismarck Event Center including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceAssist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, A/V, and other subcontractors)Create and maintain solid relationship and act as facility contact with local Convention and Visitor’s Bureau (CVB)Participate and lead various interdepartmental project groups, special projects, and task forcesRepresent the General Manager as needed at various events and/or meetingsProvide excellent customer service assistance to internal and external clientsAssist with new event creation such as radio station shows, themed festivals, community events and other revenue producing concepts. QualificationsBachelor’s degree or better from an accredited college or university with major coursework in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields5-7 years of experience with increasing responsibility in professional public assembly facility operations management3+ years of direct supervisory experience at the Director levelDemonstrated leadership skills and ability to achieve quality results with a minimum of resources Oglebay graduate or other industry recognized designations are highly desiredExperience employing modern management methods, long range planning, principles of budgeting, and leadership skillsWorking knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operationsExperience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreementsSuperior customer service and interpersonal skillsAbility to work beyond normal business hours including but not limited to nights, weekends and holidays as required. Ability to communicate clearly and concisely, both orally and in writingKnowledge of EEOC, FLSA, OSHA, ADA and other employment regulationsExcellent organizational skills, detail-oriented with ability to handle multiple assignmentsMust have a demonstrated ability to function in a fast paced, high-pressure environmentAbility to work independently and as part of a teamMust be detail oriented, have strong organizational skills, and demonstrated interpersonal skillsProficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.