Director of Premium

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Levy SectorSalary: $95,000 - $105,000Location: Levi's Stadium, Santa Clara, CaliforniaPay Grade: 15 Different perspectives make us better. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background. Detailed ResponsibilitiesOverseeing all aspects of premium operationsEnsuring the recruitment and training of team members in our standards and proceduresWorking with the location leadership team to continually drive improvements in guest satisfaction and financial resultsDriving engagement within the premium departmentOverseeing all aspects of season planning and event preparation to ensure maximum event readinessBuilding relationships with regular guests and suite holdersPartnering with the culinary team to oversee the development of menus for all premium spacesSetting up and ensuring the consistent use of the Suites Management System for the premium departmentEnsure the availability of printed collateral to support promotions and premium offer communicationWorking with the location partner to deploy the vision and operational plan for sponsored spaces within the premium departmentOverseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedureEnsuring all aspects of premium operations are in line with Levy's Core Signature standardsOverseeing annual suite holder tastings in partnership with the culinary teamAttending BEO meetings to plan for upcoming eventsWorking in partnership with other departments to ensure accurate completion of the requisition processWorking with the culinary and purchasing team to review consumption rates and update par levels as necessaryEnsuring compliance with all Payment Card Information rulesConducting progressive coaching with team membersCompletion of monthly financial reporting and action planningEnsuring regular maintenance, cleaning and inspection of all premium areas and equipmentEnsuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followedCompletion and processing of alcohol incident logs to identify recurring issues or trendsManaging team member breaksOverseeing recruitment activities for team membersHolding pre-shift meetings to set the tone for eventsSupport location Keys to the Future activities to develop future leadersSupport team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guestsOverseeing service standards during events to ensure a high standard of guest experienceEnsuring accurate end of month inventory completionManaging and resolving guest complaintsManaging team member incidents/accidents and following all required reporting proceduresManaging the onboarding of new management employees in line with our #bestdayever processMonthly safety training conducted for team membersManaging team member scheduling in line with demand forecastsOther responsibilities and duties as assignedSupporting other locations/properties as neededRequirementsSkills and Experience5+ experience in a food and beverage operational positionBachelor's degree in hospitality management is preferred High level of computer literacyPassion for hospitality, food, and retailExcellent interpersonal and stakeholder management skillsExcellent stakeholder management skills and a genuine passion for hospitality, food, and retail. Ability to lift, push, and pull up to 50 lbs. Capable of walking for long periods, especially on event days. Required availability includes weekends, holidays, and eveningsSchedule Flexibility: Must be flexible with your schedule and available to attend/execute special events outside of normal work hours. Travel: Ability and willingness to travel as required. Curious about Life at Levy? about Levy benefits offered. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time Off PlanPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. benefits information. experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/Applications are accepted on an ongoing basis. Levy maintains a drug-free workplace. By clicking "apply now", you will be redirected to an outside application for Levy; in order to be considered for the position you must complete that application.