VIP Account Manager, Premium Experiences - Sports & Entertainment (North West)

ABOUT ELEVATE: Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram. OVERVIEW - VIP ACCOUNT MANAGER, PREMIUM EXPERIENCESElevate is seeking a high-performing professional to join as our VIP Account Management team for a Premier League Football Club client, dedicated to cultivating relationships within our premium experiences division, which provides some of the best VIP experiences on offer in the world of sport. experiences. The individual will be pivotal in cultivating sophisticated, long-term relationships with an assigned portfolio of key VIP accounts, focusing on maximising revenue through re-sell and strategic upselling. RESPONSIBILITIESFoster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement. Manage all VIP experience accounts, including pre-matchday communications and logistics. Address all VIP account inquiries and concerns with a commitment to 24-hour response times. Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction. Provide professional on-site presence at all home matches and relevant matchday activations. Manage the planning and operational delivery of premier VIP client events throughout the year. Maintain meticulous records within CRM to track relationship progression and ensure data integrity. Support the wider team with additional duties as required. Liaise with the club to ensure fulfilment of experiences and brief matchday hosts. Oversee matchday delivery of VIP experience, including liaising with club officials, catering, and guests, and post-match follow-up. Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts. Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts. QUALIFICATIONSProspective candidates must demonstrate the ability to perform essential duties with excellence. requirements. A. Skills and CompetenciesProactive, results-oriented mindset with a resilient, positive attitude. Exceptional communication skills and a dedication to premium customer service. Ability to navigate shifting priorities within a high-pressure, fast-paced environment. Creative problem-solving skills and the ability to manage complex tasks simultaneously. Superior organisational skills with sharp attention to detail. Strong collaborative spirit and a committed work ethic. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Flexibility to work varied hours, including evenings, weekends, and holidays. POSITION AND BENEFITS DETAILSSalary: £40,000 - £45,000 plus bonus scheme (dependent on experience)Benefits: Including healthcare and pension schemeWORKING CONDITIONSEnvironment: Office-based with event-day and matchday responsibilitiesTravel: Occasional travel may be required for events or conferencesThis position is open to all qualified candidates. qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.