Senior Manager, Foundation Operations & Donor Engagement

Important Application InstructionsInterested candidates must apply directly through this link:https://recruiting.paylocity.com/recruiting/jobs/All/97afbf6c-8678-4655-94ce-b9c266739a21/USA-Triathlon-of-ColoradoPosition SummaryThe Senior Manager, Foundation Operations & Donor Engagement serves as a central operational and relationship hub for the USA Triathlon Foundation. Reporting to the Chief Development Officer (CDO), this role ensures the effective coordination and execution of Foundation priorities across donor engagement, stewardship, development operations, events, volunteer programs, communications, and board support. This is a highly collaborative role that partners closely with frontline fundraisers, Foundation leadership, and cross-functional teams. experiences that enable effective fundraising, stewardship, and long-term relationship building. The ideal candidate is highly organized, detail-oriented, and service-oriented, with strong judgment and the ability to manage multiple priorities in a fast-paced, mission-driven environment. This individual operates at the intersection of operations and relationships, supporting donor engagement, CRM systems, events, communications, and cross-team coordination. A passion for triathlon, endurance sport, and the Olympic and Paralympic movement is strongly preferred. Key ResponsibilitiesFoundation Operations & Organizational Coordination (30%)Serve as the operational lead coordinating Foundation priorities, ensuring efficient execution across teams and departments. Coordinate day-to-day Foundation operations, workflows, and cross-functional initiativesPartner with CDO and leadership to translate priorities into timelines, deliverables, and execution plans Manage project tracking, internal communications, team initiatives, and operational systemsCoordinate and help run projects across Marketing & Communications, Finance, High Performance, Events, and other external partnersSupport monthly budgeting, expense tracking, reconciliation, and operational reportingMaintain SOPs, documentation, and internal planning toolsSupport special projects and organizational initiatives as neededDonor Engagement & Stewardship Support (25%)Strengthen the donor experience through stewardship coordination and partnership with frontline fundraising staff. Coordinate donor stewardship activities including acknowledgments, pledge reminders, recognition, CEO notes, and impact updatesSupport gift processing workflows, pledge tracking, and donor follow-throughPartner with fundraisers on moves management support, donor preparation, follow-up, and engagement coordinationMaintain stewardship tracking systems and donor recordsSupport donor journeys connecting supporters to athletes, programs, and impactAssist with giving societies, recognition programs, and donor inquiriesSupport donor retention through consistent, high-quality follow-upEvents, Hospitality & Volunteer Coordination (20%)Lead coordination and execution of Foundation events, donor experiences, and volunteer programs. Manage planning and logistics for donor events, hospitality, endurance camps, race-week activations, and other Foundation experiencesOversee timelines, vendors, budgets, staffing, registration, and run-of-show developmentSupport on-site execution including setup, breakdown, and live coordinationCoordinate donor hospitality tied to races, Olympic/Paralympic events, and Foundation activationsRecruit, coordinate, and support volunteers and USAT Foundation AmbassadorsManage volunteer communications, scheduling, training, and recognitionSupport athlete engagement opportunities within donor programmingCRM & Development Operations (10%)Maintain data integrity and support core development operations and reporting functions. Serve as operational lead for CRM (Salesforce) data accuracy and donor recordsCoordinate gift processing, pledge tracking, acknowledgments, and reporting workflowsSupport segmentation, mailing lists, event data, and stewardship reportingPartner with fundraisers on moves management tracking and weekly reportingGenerate dashboards and reports for fundraising, stewardship, events, and leadershipCollaborate with Finance on reconciliation and reporting accuracySupport ongoing CRM and workflow improvementsCommunications & Storytelling Support (10%)Support donor-facing communications that enhance engagement and stewardship. Develop donor-centered content highlighting impact, athletes, and programs in partnership with marketing and communicationsGather stories from athletes, donors, volunteers, and other key stakeholdersSupport creation of presentations, donor reports, and board materialsEnsure consistency in messaging, branding, and donor communicationsCoordinate communications for events, campaigns, and stewardship initiativesBoard & Leadership Support (5%)Provide coordination support for Foundation leadership and Board of Trustees. Support board meeting logistics, materials, scheduling, booking hotel blocks, and communicationsAssist with presentations, reports, and documentationTrack action items and follow-upsSupport trustee engagement and stewardship activitiesFacilitate communication between trustees and Foundation leadershipQualificationsEducationBachelor’s degree required, preferably in nonprofit management, business, communications, sports management, hospitality, or related field. Experience4-6+ years of experience in nonprofit development, donor relations, foundation operations, or related fieldsExperience supporting donor stewardship and engagement programsHands-on experience with gift processing, pledges, acknowledgments, or donor administrationExperience partnering with frontline fundraisers (moves management support preferred)Experience coordinating events, hospitality programs, or volunteer engagementExperience with CRM systems (Salesforce preferred)Experience supporting boards or executive leadership preferredSports, Olympic/Paralympic, or mission-driven nonprofit experience strongly preferredSkills & AttributesStrong organizational and project management skillsHighly collaborative and service-orientedExcellent attention to detail and follow-throughStrong interpersonal and relationship-building skillsComfortable engaging donors, trustees, athletes, and volunteersStrong written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentAnalytical mindset and comfort using data for decision-makingHigh level of professionalism, discretion, and judgmentPassion for mission-driven work and sportTechnical SkillsSalesforce or comparable CRM systemsMicrosoft Office / Google WorkspaceEvent tools (e. RequirementsBased in Colorado Springs, CO or nearby regionWillingness to travel for events and programs, including evenings and weekendsAbility to lift and move event materials up to 40 lbsAbility to stand for extended periods during events