Senior Retail Specialist / Keyholder (San Carlos)

Step Into Your Next Big Opportunity at Soccer Post! responsibilities, a passion for leadership, problem-solving and the drive to take your retail career to the next level, we want to meet you. This is your chance to play a pivotal role in shaping a store, developing a team, and influencing the soccer community around you. Bring your energy, initiative, and love for retail — and step into a role where you can truly make an impact. What You’ll DoAs a Senior Retail Associate, you'll help lead store operations and elevate the authentic Soccer Post customer experience. Working closely with your Store Manager, you’ll be a hands-on leader who keeps the store running smoothly, motivates the team, and ensures every customer leaves happy. You will:Lead by example and live the values that define the Soccer Post brandSupport daily store operations, including opening and closing responsibilitiesAssist in recruiting, hiring, training, and coaching new team membersCoach staff on customer service, product knowledge, and sales techniquesHelp drive sales strategies to meet—or beat—store goalsManage inventory, merchandising, and stock replenishmentAssist with scheduling to ensure proper coverage during peak hours and eventsResolve customer inquiries and escalations with professionalism and positivityAddress team performance issues according to company guidelinesStay informed about upcoming product launches and promotionsPartner with store leadership on marketing and promotional activitiesSupport team orders, special orders, and community-focused initiativesMaintain a clean, organized, safe, and visually appealing store environmentJump in wherever you’re needed—because you’re a true team playerWhat You BringPrior retail sales experience with keyholder and supervisory responsibilitiesA natural leadership style that inspires confidence and motivates teamsExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to multitask, prioritize, and make decisions under pressureUnderstanding of store budgets or willingness to learnProficiency with POS systems and Microsoft OfficeA customer-first mindset and a passion for community engagementBilingual Spanish/English preferredRequirementsAbility to stand and walk for extended periodsAbility to lift up to 40 lbsOccasional desk and computer workFull benefits available for full-time employeesReady to lead, grow, and help shape the future of Soccer Post? T Benefits:401(k)Dental insuranceEmployee discountHealth insuranceWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.