Account Manager, Membership Services

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Indianapolis Colts seek a passionate, self-starter for the role of Account Manager, Membership Services. about delivering exceptional customer experience in a fast-paced environment. RESPONSIBILITIESManage and provide superior customer service for assigned season ticket member book of businessAnnually meet and exceed retention, touchpoint plan, and new sales goalsCultivate and grow strong relationships with season ticket members by fulfilling all required touchpoints throughout the year via proactive communication including phone calls, emails, handwritten notes, in-seat visits, and out-of-office appointmentsCarry a positive empathetic, and professional attitude toward season ticket members at all timesAnticipate, respond to, and resolve all complaints, requests, and inquiries from assigned member base in a timely and professional manner. Create exceptional, memorable experiences for season ticket members through game-day opportunities, in-season, and off-season events. Perform game day responsibilities including, but not limited to, in-seat visits, season ticket member giveaways, pre-game and post-game events, addressing member needs, assisting with renewals, and creating an exceptional game experienceParticipate and contribute to the planning and execution of all season ticket member related programming and off-season events to provide more value and year-round participation with the organizationCollaborate with ticket sales, ticket operations, and premium ticketing teams to ensure efficient and quality servicing of accountsManage customer service issues around all marketing and ticketing events, initiatives and programs including but not limited to Draft Day, STM events, marketing events, youth and other special programsOther duties as assignedQUALIFICATIONSBachelor’s degree (or requisite experience) requiredThree (3)+ years of sales and/or service experience in the sports or hospitality industry Self-starter with demonstrated ability in the areas of personal accountability, communication, time management, adaptability, and relationship buildingStrong interpersonal skills and the ability to develop solid working relationships at all levels across the organization Excellent attention to detail and ability to produce high quality, accurate work within designated deadlinesMust have proficient computer skills and experience with Microsoft Office, additional experience using Ticketmaster/Archtics and Salesforce preferredHistory of working in a team environmentAvailability of working weekends during home games and some extended hours is requiredMust have exceptional phone, organization, interpersonal, sales aptitude, and electronic communication skills. Responsibilities and qualifications may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.