2026 US Open Parking Lot Supervisor (Seasonal)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Who We Are It takes the most talented people to put on the world’s greatest tennis event. experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service. The RoleGreet and guide all guests in a welcoming and friendly mannerRespond to guest concerns respectfully and calmlyReport unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all timesManage and resolve conflicts by following the USTA policies and proceduresEnsure staff take their appropriate breaks without affecting coverageSupervise staff to ensure staff follow policies and proceduresResolve guest issues and complaints by providing the ultimate guest experienceEnsure guests are exiting the parking lot safelyGive directions to guestsResolve parking lot disputes that occur between guestsAssist the Area Director as required/assignedEnsure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitudeWalk posts with Area Director to ensure accuracy of coverageAttend and participate in daily briefing with the Area DirectorProvide on-the-job training, coaching, and development to assigned Guest Services staffRecognize and promote the Employee Recognition ProgramCommunicate deployment numbers throughout the tournament with the Area Director (all numbers exceeding initial deployment call must be approved by the Area Director )Monitor two-way radio trafficReport unethical conduct of Guest Services employees immediately (example: solicitations of tips/bribes, allowing unauthorized access onto grounds without a ticket, unauthorized upgrade of seats and misuse of pass down passes)Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drillsPossess a high level of area knowledge and the operations associated within the area assignedDistinguish appropriate credential access and authorized holdersWho You ArePrevious guest or customer service related experiencePunctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniformAvailable to work for the full duration of the US Open tournamentMust be able to work 12+ hour shifts and be available days, nights and weekendsWilling to work outdoors in various weather conditions and able to stand for extended periodsPersonable and proactive team player with excellent communication skillsRemain calm and focused in a fast-paced environment as well as during stressful situationsPrevious supervisor experienceBilingual (preferred) What We Offer Compensation: This is a non-exempt position with an hourly rate of $21. experiences welcome!USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.