Director of Guest Experience

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. experience standards. The Director of Guest Experience is responsible for the end-to-end guest and event day employee experience across Allegiant Stadium, serving as the strategic leader of the stadium’s overarching experience program. Experience Strategy, ensuring all staff are trained, engaged, and empowered to deliver exceptional service. Essential Functions: • Develop and implement service standards, policies, and procedures to ensure consistent, high-quality guest experience. duties as assigned. Required Qualifications (Job Knowledge, Skills, and Education): • 7+ years of experience in guest experience, venue operations, or large-scale event management. skills.• Ability to work non-standard hours, including evenings, weekends, and holidays as needed. Preferred Qualifications (if applicable): Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. duties to be performed by the employee occupying this position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We thank all applicants for their interest, however, only those selected for an interview will be contacted.