Assistant Manager, Ticketing & Box Office Operations

Employment Type: Full-Time FLSA Status: ExemptSalary: $50,000 - $60,000 annually, Commensurate with Experience Department: Ticketing & Box Office Operations Reports To: Director of Ticketing and VP of Finance Direct Reports: Box Office Sellers and Premium Sales RepresentativesPosition SummaryWind Creek Event Center is seeking an experienced Assistant Manager, Ticketing & Box Office Operations to support the daily operation of its Ticketing Department. Reporting to the Director of Ticketing and VP of Finance, this leadership role oversees Box Office operations, supervises the Box Office sales team, drives ticket revenue, maintains financial accountability, and delivers exceptional guest service while supporting more than 125 concerts, comedy performances, sporting events, and special events annually. Recognized by Pollstar in 2025 as the #2 Top-Grossing Club Venue Worldwide, Wind Creek Event Center is one of North America's premier entertainment venues. experiences in an intimate setting. The ideal candidate is a collaborative operational leader with a passion for live entertainment, strong financial discipline, and a proven ability to develop high-performing, customer-focused sales teams. Key Areas of ResponsibilityLeadership & Team Development· Supervise, schedule, train, coach, and evaluate Box Office Sellers and Premium Sales Representatives.· Recruit, onboard, mentor, and develop staff while fostering a culture of accountability, teamwork, sales excellence, and exceptional guest service.· Establish performance expectations and coach staff on consultative selling, premium seating, suite sales, group sales, gift card sales, and customer engagement.· Conduct performance evaluations and provide ongoing coaching and professional development.· Serve as acting department leader in the absence of the Director of Ticketing. Ticketing & Sales Operations· Support management of the daily Box Office operations. duties and special projects as assigned. Financial & Administrative Responsibilities· Oversee daily cash reconciliation, deposits, ticket audits, and event settlement preparation.· Ensure compliance with cash handling procedures and internal financial controls.· Assist with financial reporting, settlements, and revenue reconciliation.· Maintain accurate ticketing records and departmental documentation. Guest Experience· Deliver exceptional guest service by resolving escalated customer concerns promptly and professionally. experience. QualificationsRequired· Bachelor’s degree preferred or equivalent combination of education and experience. skills.· Proficiency with Microsoft Office Suite.· Demonstrated ability to lead teams in a fast-paced, customer-focused environment and interact with executive leadership.· Ability to successfully complete all required pre-employment screenings including background and credit check. Preferred· Experience in a self-promoted concert venue, casino entertainment venue, arena, theater, or performing arts center with high volume. RequirementsThis is a full-time exempt management position operating in a fast-paced live entertainment environment. Regular daytime business hours are expected for planning, administration, event preparation, sales initiatives, and staff leadership and daily box office sales. The position also requires flexibility to work evenings, weekends, holidays, and event days based on the performance calendar. The Assistant Manager is expected to maintain a visible leadership presence during concerts, comedy performances, sporting events, and special events while supporting the Box Office team.· Ability to stand and walk for extended periods during events.· Ability to occasionally lift and/or move up to 25 pounds.· Ability to work in both office and event environments, including stairs, seating , and outlet areas.· Ability to use computers, telephones, and standard office equipment for extended periods. Compensation & BenefitsWind Creek Event Center offers a competitive compensation package commensurate with experience, along with a comprehensive benefits program designed to support the health, well-being, and professional growth of our team members. Eligible employees may enjoy benefits including:· Competitive base salary· Performance incentive opportunities · Medical, dental, and vision insurance· 401(k) retirement savings plan with company match · Paid vacation and personal timeAdditional InformationThe statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. duties as assigned to meet the operational needs of Wind Creek Event Center. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or pregnancy.