Director of Operations (Central Park Boathouse)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Director of Operations is responsible for the overall management of the Food and Beverage operations. This position reports to the operations General Manager. ESSENTIAL FUNCTIONSUpholding Legends’ standards for quality and performance in all phases of the food and beverage operations. Ensures employees are appropriately trained and performing to standardInteracts with guests and other customers frequently to obtain feedback about their experiences; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service deliveryAnticipates needs of large groups or high-profile guests to deliver flawless service; ensures that products, services, and events attain the appropriate publicityEnsures property compliance with legal, safety, operations, labor, and Legends brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits regularly; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectationsResponsible for overseeing ordering and maintaining correct inventory levels. Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performanceCreates a cohesive and high-performance operational team that continuously strives for positive results and improvement; coaches team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their strengths, development needs, and career aspirationsEnsures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems, and teamwork are in place to maximize individual and overall property performanceServes as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals and standards to employees, and the corporate leadership teamServes as a role model by demonstrating the exceptional work ethic and service delivery for all employees on the property; champions change; inspires and motivates the team to achieve operational excellence; represents brand values in all leadership actionsReviews business-related data such as market share, financial performance, employee engagement, andcustomer satisfaction analyzes business information to proactively address changing market conditionsEnsure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plansWorks with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfactionDirect and oversee schedules for all hourly staff to guarantee proper payroll and management. Work closely with the city and parks department to ensure licensing and regulations are being followed. Manage maintenance concerns specific to the food and beverage (Kitchen equipment, Bars, etc.). Implement and ensure accurate information entered POS systems, able to trouble shoot. Manage in compliance with established Legends’ policies and procedures. Performing other related duties, tasks and responsibilities as required from time to time. requirements listed below are representative of the knowledge, skill, and/or ability required. benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONSLocation: On Site Central Park Boathouse New York, NYPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE:The essential responsibilities of this position are described below the above headings. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.