Guest Operations Stadiums – FIFA World Cup 26™ (All Host Cities)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At FIFA26, our vision is to unite the world through the greatest sporting event of all time. responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Responsibilities This is an evergreen position supporting FIFA World Cup 26™ stadium Guest Operations across official Host Cities in the United States, Mexico, and Canada. Final assignment location(s) will be determined based on operational needs, candidate availability, and tournament requirements. Candidates may be considered for one or multiple Host Cities. Guest Operations Stadium Manager - Role DescriptionReporting organizationally to the Central Stadium Operations team, the Guest Operations Stadium Manager will be a key member of the FIFA26 Guest Operations team. This role works in close collaboration with Safety & Security, Venue Management, Hospitality, Guest Relations, and other key stakeholders responsible for delivering VVIP/VIP operations at the assigned stadium. The main responsibilities and oversight of the Guest Operations Stadium Manager include:Oversee and implement all VVIP/VIP Guest Operations at the stadium during tournament time, maintaining full visibility of daily activitiesEstablish and implement Guest Operations policies and procedures, ensuring compliance with national protocols for Heads of State and government officials, where applicableLead the onsite Guest Operations Program (GOP) team through training, guidance, escalation, and reporting to GOP CentralAct as the local Guest Operations representative, coordinating operational decisions with other functional areas onsite (e. requirements across all relevant stakeholdersSupport agreed guest management and protocol service levels across all operational partnersMonitor, escalate, and support resolution of risks or issues impacting VVIP/VIP operationsPrepare and deliver daily operational reports to the Central Guest Operations teamSupport post-tournament reporting, debriefs, and after-action reviews, ensuring feedback is captured to support continuous improvementVIP Lounge Manager - Role DescriptionReporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team. experience at the assigned stadium. The main responsibilities and oversight of the VIP Lounge Manager include:Lead onsite execution of the VIP lounge guest experience, including branding, entertainment, staffing, and décorEnsure delivery of exceptional, world-class hospitality service to all guestsMonitor hospitality suppliers to ensure quality standards, budget compliance, and risk managementAddress and escalate infrastructure and technical issues impacting guest areasManage VIK sponsor requirements and ensure delivery aligns with approved plansSupport training programs focused on delivering exceptional guest serviceParticipate in planning meetings, provide updates, and prepare documentation to support guest experience initiativesComplete required reporting and escalate issues to the central Guest Operations teamSupport post-event debriefs and knowledge-sharing to strengthen future Guest Operations deliveryLocationThis role supports stadium operations across multiple FIFA World Cup 26™ Host Cities. Not all roles will be required in every Host City. Current Host Cities include, but are not limited to:United States: Atlanta, Georgia · Boston, Massachusetts · Dallas, Texas · Houston, Texas · Kansas City, Missouri · Los Angeles, California · Miami, Florida · New York / New Jersey Area · Philadelphia, Pennsylvania · San Francisco, California · Seattle, WashingtonMexico: Guadalajara, Jalisco · Mexico City · Monterrey, Nuevo LeónCanada: Toronto, Ontario · Vancouver, British Columbia Your Profile Education & QualificationsBachelor’s or Master’s degree in Sport Management, Business, Hospitality, or Event ManagementPostgraduate education focused on International Organizations or Sport Management preferred, but not requiredWork Experience Minimum 5 years of experience in Guest Operations, Event Services, or Hospitality, including project management experienceExtensive knowledge of stadium operations, guest services, hospitality, and large-scale event deliveryProven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international eventsLanguagesFluent in English. equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.