Product Support Specialist

Zivian Health’s mission is to expand access to high-quality healthcare by removing friction for providers and clinicians. Our Product Support Specialists are part of the front line of that mission — relentless problem-solvers who combine empathy, precision, and technical understanding to ensure our customers succeed. This is not a call-center role. You will own the intersection of support, quality, and product improvement. You’ll troubleshoot complex issues, collaborate with engineering on root cause analysis, and ensure product teams close the loop on recurring pain points. You’ll know our platform better than anyone — and use that knowledge to make it stronger. If you’re energized by impact, urgency, and problem-solving under pressure — read on. Who you are: Empathetic and analytical — you balance user care with data-driven logic. Fast and precise — you handle volume without sacrificing quality. <