Guest Experience Coordinator

TITLE: Guest Experience CoordinatorPOSITION TYPE: Full Time, Non-ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: SAP Center at San Jose & TechCU Arena, San Jose CAREPORTS TO: Manager , Guest Experience POSTING DATED: September 18, 2026Pay Range: The pay range for this role is $25.00 - $27.50 per hour. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future. Position OverviewThe Guest Event Coordinator, acting under the general direction of the Guest Experience Manager, performs essential support duties for the Guest Experience Department. Responsibilities:Ensure that each event is prepared and set effectively. Collaborate with department management and other stakeholders to achieve goals. Resolve concerns quickly to a positive outcome. Attending the weekly Operations Managers Meeting as applicable. Ensure that all event needs are organized, communicated, and fulfilled in a timely manner. Create and distribute Fact Sheets and event concessions maps to appropriate managers and event staff. Responsible for scheduling ushers for assigned events each month. Track staff attendance information including, but not limited to cancellations, no shows, and approved leaves of absence. Prepares event information, Base and Supervisor packets for all events. Prior to the event, ensure the arena is fully prepared by walking all levels of the venue before doors open and completing the pre-event safety checklist in VenueAware. Ensure all necessary signage and credentials are in place, potential safety hazards are identified and resolved and coordinate with other building departments to honor requests that are made for other supplies (ex: sign holders for promotion tables on the Concourse). Supply and prepare the information desks prior to each event. Guest ExperienceCoordinate wheelchair access and other special accommodations for guests as needed. Provide event support as needed, including ticket scanning, guest escorts, VIP parties, guest relocations, and pre and post event activations. Respond to and resolve guest inquiries and concerns during events while supporting Guest Experience team members and Supervisors to ensure assigned areas are operating efficiently. Evaluate with the Ticketing Department the availability of CEEPS for each event and distribute those available to the Uniform Room for distribution. Performs all other duties and projects as assigned. Assist with handling sensitive situations including injuries, incidents involving alcohol, and unruly guests. Workforce SupportCommunicate information and event needs to frontline staff to ensure a successful event. responsibilities are executed at all events. experience issues and opportunities. Communicate and cultivate safety and emergency management culture within department and company framework. Follow all organizational labor guidelines, human resources policies and regulations, monitors for compliance. Administrative Support:Respond to guest concerns via phone, e-mail, and letter or in person. Create after incident action reports as applicable. Create and distribute post event ticket information and event summaries. Will perform other duties as assigned. Key Skills, Attributes, & QualificationsBS / BA or equivalent. experience preferred. Prior or demonstrated knowledge of MS Office and Adobe programs. Lead with a positive attitude and demonstrate commitment to all Team Members and guests. RequirementsAbility to sit, stand and utilize a computer for extended periods of timeCommunicate via phone and email with a variety of individualsAbility to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodationPhysically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodationAbility to work occasional extended hours including nights, weekends, holidays (all with advance notice)May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations. What We OfferCompetitive compensation (base salary and variable incentive plan)Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)Pretax Transportation Benefit401K (pre-tax and Roth options)Generous Paid Time Off PolicyMinimum of 10 Paid Holidays and Wellness Days per yearComplimentary or discounted sports and concert ticketsOther League & partner discountsCentral office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parkingAn inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industryPotential for flexible scheduling and telework opportunitiesAccess to on-site EV charging stations on non-event daysThis position is not eligible for U. S. work authorization sponsorship. Summary: Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. experience is non-negotiable in everything we doA – Appreciate others for their diversity and opinions M – More risk leads to more rewards and expands our comfort zonesT – Trust that all teammates have the best intentionsE – Empower all teammates to make informed decisionsA – Always say what you really mean and do what you sayL – Lead by showing the respect to others you expect from them We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & BelongingHere at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity EmployerSharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.