Tour Ambassador [PTE]

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. VENUE INFOOne World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. experience. ESSENTIAL DUTES AND RESPONSIBILITIESWelcome and engage guests throughout the Observatory experience, providing exceptional hospitality and service. Lead guided tours and educational presentations for individuals and groups, delivering accurate, engaging, and informative content. Share historical, cultural, architectural, and operational information about New York City, One World Observatory, and surrounding landmarks. Answer guest questions and provide recommendations, directions, and information to enhance the overall guest experience. Monitor assigned areas to ensure guest safety, comfort, and adherence to established policies and procedures. Assist in resolving guest concerns and service issues, escalating matters to leadership when appropriate. Prepare, maintain, and utilize tour materials, presentation aids, and other educational resources. Deliver presentations confidently and effectively to audiences of varying sizes and demographics. Remain knowledgeable about Observatory exhibits, attractions, programs, special events, and operational updates. Support special events, VIP experiences, group tours, and other guest engagement initiatives as assigned. Maintain a professional appearance and represent the organization positively at all times. Perform other duties as assigned by leadership. SUPERVISORY RESPONSIBILITIESN/AQUALIFICATIONSTo perform this role successfully, the candidate must be able to perform each essential function satisfactorily. requirements listed below are representative of the knowledge, skills, and abilities required:EDUCATION AND/OR EXPERIENCE Associate degree in Hospitality Management, Tourism, Communications, History, Education, or a related field preferred. Minimum of two (2) years of experience as a tour guide, presenter, educator, performer, interpreter, or guest-facing professional in a hospitality, tourism, entertainment, museum, attraction, or cultural environment. New York City Tour Guide License and knowledge of New York City history, landmarks, and attractions preferred. SKILLS AND ABILITIESDemonstrated commitment to delivering exceptional guest service with a high level of professionalism. Strong public speaking, storytelling, presentation, and interpersonal communication skills, with the ability to engage diverse audiences. Ability to learn, retain, and effectively communicate historical, cultural, technical, and operational information. Energetic, outgoing, and proactive approach to guest engagement and daily responsibilities. Ability to maintain composure and professionalism while addressing guest questions, concerns, and service recovery situations. Proficiency in Microsoft Office applications; familiarity with presentation technology and social media platforms preferred. Ability to work effectively in a fast-paced, high-volume environment while maintaining attention to detail. Ability to adapt to changing business needs, guest expectations, and operational priorities. Ability to work a flexible schedule, including evenings, weekends, holidays, and special events. Ability to stand and walk for extended periods; frequently bend, stoop, kneel, reach, push, and pull; lift and carry up to 50 pounds; and work safely in a fast-paced environment. COMPENSATION$25/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan. WORKING CONDITIONSLocation: On-site (One World Observatory, NYC)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.