Venue Operations Manager, FIFA World Cup 26™ - GDL

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At FIFA26, our vision is to unite the world through the greatest sporting event of all time. responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. responsibilities and oversights of the Venue Operations Manager for the FIFA World Cup 26™ include: 1. Operational & Leadership SupportAssist the Venue Operations Director in the preparation and execution of venue operational plans. Act as the primary point of contact for immediate on-the-ground operational issues. Step up as Acting Venue Operations Director in the VOD’s absence, ensuring continuity of decision-making and leadership. Share responsibilities with the VOD by taking ownership of designated operational areas to balance workload and maximize efficiency. Experience and others) are aligned. Manage the Stadium Operations Center (SOC) log on WeTrack, monitoring and recording incidents and operational updates in real time. Support pre-match readiness checks, stadium walk-throughs, and venue readiness reporting. Coordinate team arrivals, officials’ logistics, and V/VIP movements in compliance with competition requirements. Oversee spectator and client group flows from transport hubs and parking areas to seating, ensuring safe and efficient operations. Ensure readiness of the stadium areas (such as Dressing rooms, competition related BOH areas, offices, overlay commodities) 3. Functional Area CoordinationFollow up with functional areas on outstanding operational points, ensuring timely resolution. Act as a liaison between functional leads, supporting communication and problem-solving. Monitor ground operations during events and proactively identify risks, providing immediate solutions. responsibilities and timelines. Supervise and support venue operations staff, volunteers, and contractors, ensuring accountability and effective performance. Deliver pre-event training, daily briefings, and debriefings for the venue operations team. Foster a collaborative and positive operational culture aligned with FIFA’s values and standards. 5. Administrative & Communication SupportManage venue operations administrative tasks, ensuring all documentation is accurate and accessible. Prepare meeting agendas, take notes, track action items, and ensure follow-ups are completed. Maintain up-to-date venue contact lists (staff, vendors, stakeholders). Oversee meeting room bookings and provide logistical support for venue meetings. Manage the MS Teams channel for venue operations, ensuring key documents and communications are uploaded and well organized. 6. Readiness & ReportingSupport and participate in readiness exercises, simulations, and rehearsals. Compile and submit operational reports to the Venue Operations Director and Headquarters. Document lessons learned and ensure continuous improvement in operational processes. QualificationsBachelor’s Degree in sports event management, business administration or equivalent. Work ExperienceMinimum 3-5 years of experience in event management, preparation and planning, in a venue/stadium environment. Strong interpersonal skills to effectively liaise with diverse stakeholders. Strong project management and organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting. Demonstrable ability to manage multiple projects concurrently and under pressure. Team player with a strong customer-service focus, comfortable across all levels of communication, ability to remain flexible, and a desire to go the extra mile. Previous experience with radio communication including use of hand held radios in an event environment. Experience in planning of major sports events, FIFA World Cup or other FIFA events will be an asset. equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.