Customer Service Representative – Seasonal Part-Time

General PurposeUSA Wrestling is looking for three Seasonal Customer Service Representatives to provide direct customer service support for USA Wrestling’s event management software, USA Bracketing. ResponsibilitiesProvide direct customer service support to state high school associations using USA Bracketing to manage their seasons. Provide direct customer service support to our members. Gain expert level knowledge on all USA Wrestling software offerings and web pages. Collaborate with your teammates and team lead to solve new, interesting and/or difficult customer issues. Participate in training and professional development to continually improve your familiarity with USA Wrestling’s software suite and any other skills or tools necessary to improve our service to our membership. Manage your own operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements. Use critical thinking to develop solutions to improve business performance and user success. Demonstrate a positive work ethic and commitment to achieve the best possible outcomes. Create and update user manuals, webcasts, and training videos related to USA Wrestling’s software suite. Other projects as assigned. QualificationsHigh school diploma or equivalent (required). Some post-secondary education or completion of a post-secondary degree with a major in Business, Communications, Education, or the Humanities. Experience dealing with customers, the public, and/or administrators, including solving problems and escalating issues, in a professional capacity. Experience in wrestling as an athlete, coach, official or in a leadership role with a USA Wrestling state association or USA Wrestling chartered club. Experience running wrestling events on tournament software that is currently available. Exceptional time management, organizational and prioritization skills to complete work in a timely manner. Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment. The ability to work a variety of shifts, including days, evenings, weekends and holidays. Experience using Jira or project management software for ticketing is preferred but not required. experience. $20-25 per hour. BenefitsNot available for part-time employees. RequirementsMust be comfortable sitting and standing for long periods of time at events. equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.