Daily Program/ Membership Commissioner

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Job Type: Part TimeLocation: Denver / San Diego / BostonReports To: National Volo Pass TeamRate: $25-30/hour when assigned as CommissionerEstimated Hours: 15 - 20 hours per week (includes 6-10 hours dedicated to on-field work on nights and weekends and 9-10 hrs of in-office work)Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. experiences over the length of a season. If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us. Ranked Among Inc-5000 Fastest Growing CompaniesOver 450,000 Adult Participants NationwidePartnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs11 City markets & counting ... Role OverviewThe Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. about bringing people together and building community. Core ResponsibilitiesThe core responsibilities of the Daily Play Commissioner include, but are not limited to, the following:Facility Oversight & Shift LeadershipOwn the shift. Set the standard. Be reliable. Overall Pickup Supervision: Oversee the pickup during assigned shifts, ensuring a safe, organized, and welcoming environment. Product Quality: Ensure all brand standards are met including but not limited to formats, welcome speeches, player engagement, and player safety. Shift Operations: Maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues. Training: Train future hosts to run quality pickups at the brand standardProduct Knowledge: Have a strong understanding of the Volo Pass product including pickup offerings - sports, venues, locations, days - and upcoming events and tournaments. Active Conversion: Identify non-member players or drop-ins and proactively explain the value of Volo Pass to increase membership. Member Retention: Engage with current Volo Pass members to strengthen their connection to the community. Player & Staff ExperienceLead with care, fairness, and community. Player Issue Resolution: Address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun. Staff Training & Mentorship: Train and support new or potential staff on Volo Pass operations, Volo culture. Assist in updating and presenting part time training materials. Staff Communication: Provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow-ups. Daily Play Improvements: Provide valuable insight to VP leadership of what is and isn’t working and provide suggestions on how to continually adapt and improve the daily play product. Sport-Specific Knowledge & On-Court LeadershipKnow the game. Enforce it confidently. Commissioners are expected to demonstrate strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball, including:Clear understanding of common pickup formats/ rules, including but not limited to:Layout of a court/fieldStandard violations and foulsPickup rules (as defined by pickup one sheeter or tournament rules)Ability to maintain safe play Ability to pivot quickly to ensure the best playing format with the number of active participantsAbility to clearly explain format to players of varying experience levels. Support inclusive play by balancing competition with sportsmanship and social sports expectations. Operations, Communication & AccountabilityCommunicate clearly. Follow through. Equipment Management: Identify equipment shortages or maintenance issues and communicate them clearly to the Logistics Director via shift log. Communication: Maintain proactive, respectful communication with players, staff, and Full Time Staff throughout the shift. Reporting: Generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance. Policy & Rule Enforcement: Enforce facility rules and code of conduct consistently to ensure a safe and respectful environment. Program Evaluation: Audit programs, staff and/or players to ensure Volo brand standards are being upheld. On Site Selling: Support player acquisition/retention by promoting relevant daily programs and membership promotion. Tournament & Special Event Operations: Supporting tournament/event prep and day of operationsAdmin SupportCommunicate clearly. Follow through. Lead Calls: Support membership sales through and tournament sales through ‘hot lead’ outreach plus check-in on expected roster sizes for upcoming tournamentsProgram Build: Support the local team operations by building daily programs including pickups, tournaments, events and fitness classesMember Onboarding: Integrate personal outreach into our member onboarding process to promote program participation and prolonged retentionPlayer Communications: Support in sending welcome emails for daily programs Volo Pass Survey: Get 5% of Volo Pass members to fill out quarterly surveyStay flexible. Solve problems in real time. When assigned, Daily Play Commissioners must be able to confidently manage tournaments and events, including:Clearly communicate scheduling, format, rules, and tiebreakers of the tournament. Making schedule pivots to address delays, court availability, or weatherKeeping teams informed and engaged throughout transitionsEnsure all match scores are accurately collected and entered before the end of the round. Properly apply tiebreaker scenarios for advancement to the knock out stagesWhat Success Looks LikeA successful Commissioner is trusted in fostering and growing the Volo Pass community. Including but not limited to growing specific venues in pickup participation, growing specific formats, increasing Volo Pass member participation at events. Getting enough participation for two premiere tournaments per sport per yearStrengthen Volo Pass retention numbersIncrease pickup game ratings survey scoresAchieve a 30 NPS on the quarterly Volo Pass SurveyQualificationsMinimum of 1-3 years of professional experience with an emphasis on training and staff developmentAbility to work nights and weekends. skillsDynamic personality interested in working in, and contributing to, a fun and active sporting environment“WOW” Us With ... Experience in sport, event, or project management and/or business development capacity