Account Executive, Ticket Sales

Title: Account Executive, Ticket Sales Department: SalesFLSA Status: ExemptReports To: Director of Ticket Sales & ServiceOverview of the United Soccer League (USL)The United Soccer League (USL) is shaping the future of soccer in America. Overview of Sporting JAX LLCSporting Club Jacksonville, or “Sporting JAX” is the club founded in 2020 by a local Jacksonville ownership group and named in collaboration with the First Coast community in 2023. The club’s goal is to operate a men’s professional USL Championship club, a women’s professional USL Super League club and a USL Youth Academy through work with city and county authorities to develop a 15,000-capacity community stadium and training facilities to host the clubs in Northeast Florida. The ownership group is led by successful business entrepreneur Ricky Caplin and includes sporting legends Tim Tebow and Fred Taylor, as well as experienced professional soccer executive Steve Livingstone and local community innovator Tony Allegretti. Additionally, UF women’s soccer coaching legend Becky Burleigh leads Sporting JAX’s efforts as a consultant to the women’s pro team. The club is a community-oriented organization focused on providing opportunities for youth development, fostering competition, and delivering exceptional professional soccer experiences. The club’s stadium and facilities will reach out beyond soccer to other sports and other sporting communities. Sporting JAX exists in part to advance soccer and an equal playing field in our community as well as provide a “sporting chance” for the underserved and marginalized. The Account Executive, Ticket Sales position is primarily responsible for driving revenue and hitting sales goals around new ticket sales related to seasons, packages, and group tickets. This person should be a self-motivated and positive professional. The Account Executive, Ticket Sales position will work under the direction and guidance of the Director of Ticket Sales. ESSENTIAL FUNCTIONSThe candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including seasons, packages, and group ticket for both the Men’s USL Championship team & Women’s Super League TeamCoordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers. Effectively use CRM to maintain accurate records of all client and prospect interactions. Effectively use ticketing platform to describe and select available seat locations for patrons, and transact point of sale in systemParticipate and contribute in weekly sales meetings and training sessions. Work in conjunction with club & USL league staff to promote and generate sales on all events while providing a great fan experience. Establish relations with book of business to enhance customer service and retentionAssist with any administrative ticket functions. Assist with any special projects or duties as assigned by Director of Ticket Sales and Ticket Operations ManagerSetting and conducting in arena and out of the office appointmentsMust be willing to work non-traditional hours, weekends, events and game daysThe candidate will be accountable for certain levels of activity (calls made/appointments set) and goalsOther responsibilities as assigned QUALIFICATIONSTo perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor’s Degree or equivalent1-2 years sales experience is preferredExcellent professional verbal and written communication skillsMaintain a professional image and positive attitudeServe as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media. Set and conduct in stadium, arena and out of the office sales appointments. Effectively use CRM to maintain accurate records of all client and prospect interactions. Reach and exceed individual and team sales revenue goals. Assist with managing and stewarding existing season ticket members. Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organizationAbility to learn and master software programs including CRM and ticketing platformAbility to handle heavy volume of outbound and inbound phone calls and emailsCandidate should possess excellent time management and organizational skillsCandidate should possess an optimistic team-first attitude, as well as a competitive desire to be the bestAbility to work in a team-oriented environment and effectively influence and communication with C-level clientsProficient in Microsoft Office, with a focus on Word, Excel and PowerPointCandidate must have a strong work ethic and a desire to build a career in professional sportsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.