Customer Relations Associate - Scottsdale, AZ

Customer Relations Associate PhilosophyThe Customer Relations Associate plays a key role in the Customer Relations (CR) department, ensuring that daily operations run smoothly across the facility. responsibilities while also contributing to a high-quality athlete experience. The Customer Relations Associate supports service operations, addresses athlete and guest needs, and ensures alignment with the facility’s broader goals. This position reports to the Facility Manager and works alongside other CR staff at their location in addition to other locations. It may also provide support to CR operations at other facilities when needed. Key Functions and ResponsibilitiesCustomer Service & SupportProvide professional, friendly, and timely support to athletes, guests, and families. Respond to inquiries via email, phone, and internal ticketing systems. Resolve concerns or complaints with discretion and professionalism. Assist customers with purchases, memberships, and package support. Athlete & Guest ExperienceWelcome and greet athletes and families at the front desk. Conduct facility tours and athlete orientations. Ensure a positive, seamless, and professional experience throughout the facility. Operations & CoordinationServe as a key point of contact for Customer Relations tasks at the facility. Support scheduling of athletes and coordinate with staff across departments and locations. Maintain clear communication with Facility Operations Coordinators and CR staff. Monitor key performance indicators (KPIs) and suggest workflow or system improvements. RequirementsRequiredStrong communication skills with excellent attention to detail. Ability to work independently and collaborate across teams. Commitment to delivering outstanding service and athlete/guest satisfaction. Friendly, professional demeanor and willingness to learn. Critical thinking and problem solving skills. PreferredFamiliarity with CRM platforms and scheduling tools such as Zoho, Hurricane, and Acuity. Experience in customer service or facility operations strongly preferred. Previous experience in a sports, fitness, or service-oriented environment. This position offers an opportunity to be a key contributor in the ongoing growth and improvement of our Customer Relations efforts, with a focus on service, operations, and athlete satisfaction. Pay Range: Part-time, Hourly ($15/hour). Job ApplicationA complete application will include your resume along with your responses to the questions below. about this job and why? We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.