Director of Operations (Loew's Jersey Theatre)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. WHO WE ARE:Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, N. J., Loew’s Jersey Theatre, the Delaware Blue Coats, the Utica Comets and a variety of other sports and entertainment properties. Led by some of the best and brightest minds in the industry, HBSE positions itself as a pioneering and innovative global sports and entertainment business enterprise. We also strive to positively impact the local communities in which we operate through the powerful platform of sports. HBSE offers an energetic work environment built on collaboration, growth and a quest to excel in everything we do. As part of its portfolio, Prudential Center in downtown Newark, N. J. annually hosts more than 200 games, concerts, family shows and special events and is a top-5 ranked sports and entertainment venue in the U. S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. HBSE also owns the NBA’s Philadelphia 76ers, one of the most storied franchises in American sports, having won three championships led by some of the most iconic athletes in NBA history. OUR COMMITMENT TO INCLUSION:At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work. OVERVIEW:The Director of Operations serves as a senior team leader responsible for the strategic planning, execution, and continuous improvement of all Front of House operations within the Loew’s Jersey Theatre. experience, while maintaining operational efficiency through the venue. Working in close partnership with the General Manager and venue leadership team, the Director of Operations manages multiple operational departments, coordinates with event partners and services vendors, and leads event-day execution for a high-volume programming schedule. The ideal candidate brings strong operational leadership, a deep understanding of customer service in a live event environment, and a commitment to delivering best-in-class hospitality in a fast-paced venue setting. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW:Provide strategic leadership and day-to-day oversight of all Front of House operations for concerts, theatrical performances, and special events, reflecting industry standards for venue operations managementPlan, schedule, and supervise guest-facing operational teams including:o FOH Operationso Guest Serviceso Ticket Scanning and entry operations Lead event-day operational planning to ensure efficient guest flow, timely venue openings, and smooth ingress and egress for large audiencesOversee day‑to‑day venue readiness, ensuring FOH areas are staffed, clean, safe, and prepared for each eventPartner with Finance to prepare and reconcile event and performer settlements, ensuring accurate documentation and timely post-event reporting—consistent with duties in major entertainment organizationsServe as the primary operational liaison with key third-party partners including facility services and food and beverage supervisors to ensure coordinated service deliveryCollaborate closely with security, production, ticketing, programming and event management teams to ensure unified seamless event executionEstablish and maintain high standards for guest experience, safety, and operational excellence throughout the venueRecruit, train, and mentor Front of House and event staff to maintain a highly professional guest services- oriented cultureMonitor and improve operational procedures, staffing models, and service delivery to support a high-volume event calendarEstablish staffing models and event‑day labor plans that support high-volume event schedules efficiently and cost‑effectively. Address guest issues and operational challenges in real time while maintaining a positive and welcoming environmentBuild and maintain strong relationships with vendors, contractors, and community partners to support venue operations. Other duties as assignedQUALIFICATIONS: 5–7+ years of venue operations experience, preferably in a major theatre, concert venue, arena, or performing arts facilityProven experience managing Front of House teams in high-attendance live event environmentsDemonstrated leadership ability overseeing multiple departments and large event staff teamsStrong operational planning, organizational, and decision-making skillsStrong understanding of safety practices, crowd management, and emergency procedures in entertainment or public assembly venues. Excellent communication and interpersonal skills with the ability to work effectively across departments and with external partnersProficiency in computer skills including Microsoft Word, Excel and Outlook along with staff scheduling softwareExperience coordinating with third-party service providers in a live entertainment setting preferred WORKING CONDITIONS:Travel Requirements: May travel up to 5% during the yearPhysical Demands: Must be able to lift up to 50lbsWork Environment: This position requires work to be performed onsite at the theatre in Jersey City, NJ and/or the Prudential Center/New Jersey Devils offices in Newark, NJ. Attendance at events taking place in the theatre or meetings offsite, including but not limited to weekends and/or holidays may be required as an essential job function. Ability to work evenings, weekends, and holidays based on a dynamic event schedule COMPENSATION AND BENEFITS:The pay range for this position at commencement of employment is expected to be between $110,000 and $125,000/year. skills, and experience. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: Medical/Dental/Vision/Flexible Spending Accounts Pretax Transportation Benefit401K (with a company match after 1 year of service)Generous Paid Time Off policies13 Paid HolidaysComplimentary or Discounted Sports & Concert TicketsOther League & Partner Discounts Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.