Guest Services Ambassador

ABOUT USEstablished in 2007, the Chicago Stars were a founding member of the former Women’s Professional Soccer and later became one of the original eight teams to form the National Women’s Soccer League in 2013. They are the longest continuously operating professional women’s soccer team in the United States. The Chicago Stars have made the playoffs in seven consecutive years, from 2015-2021, while also competing in three championship matches in as many years, including the 2019 and 2021 NWSL Championships and the 2020 Challenge Cup Championship. At Chicago Stars FC, we believe in the power of community. Our mission extends beyond the pitch as we strive to make a positive impact on the lives of our fans, players, and local organizations. With our partners, including Wintrust, we are committed to fostering connections, promoting inclusivity, and empowering individuals through the beautiful game of soccer. We strive to support a diverse community where everyone feels valued, inspired, and empowered. Guest Services Ambassador (GSA)Seasonal | Part-Time | Hourly PayPOSITION OVERVIEWThe Guest Services Ambassador (GSA) is a frontline ambassador for Chicago Stars FC, responsible for delivering exceptional, welcoming, and memorable experiences for all fans, guests, and partners. responsibilities as neededNon-Matchday: Represent Chicago Stars FC at off-site events, festivals, and community activations Engage with current and potential fans in a professional and enthusiastic manner Support additional club events as assigned and available QUALIFICATIONS & SKILLSCustomer service-oriented mindset Strong communication and interpersonal skills Strong conflict-resolution skills in a fast-paced environment Passion for hospitality, fan experience, and sports Proven dependability, strong accountability, and the ability to work collaboratively in a teamAVAILABILITY & PHYSICAL REQUIREMENTSAvailability to work nights, weekends, and matchdays is required Ability to stand, walk or be engaged for extended periods of time – accommodations available as needed Ability to work outdoors in varying weather conditions TRAINING & SUPPORT- must attend both One Virtual onboarding session One-day, in-person training No prior experience required - all training providedBENEFITS OF WORKING AT CHICAGO STARS FCEmployee Discounts for merchandise Employee Tickets for home matches Fun and Engaging Volunteer Opportunities Behind-the-scenes access on matchdays Opportunities for growth EQUAL EMPLOYMENT OPPORTUNITY We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. If you need reasonable accommodations for any part of the employment process, please email us at [email protected]. Equal Opportunity Employer/Disability/Veterans