CRM Analyst, New Stadium

ABOUT ELEVATE: Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram. CRM ANALYST (New Stadium) – OVERVIEW:Elevate is seeking a CRM Analyst to lead our operations for a new stadium project in a major Northeast market. The role will play an integral role in the Elevate organization by analyzing, implementing, interpreting, presenting, and communicating data to enhance processes, decision-making, and outcomes for the project team. This individual will serve as our CRM administrator to effectively manage sales enablement and lead development serving the ticketing team. This role is vital to sales executives as they understand and use CRM to close new business, and equally vital to our service and retention efforts, helping us deepen customer profiles and identify impactful ways to engage our audience. The CRM Analyst will receive direct exposure to and support from the Elevate BI team. The ideal candidate is an analytical team player and great communicator, who is versed in CRM management, lead development, dashboard creation, data modeling, and ticket sales. RESPONSIBILITIES:Provide day-to-day direction and training for users of the project CRM instance. Use standard and custom CRM objects to collect, maintain, and query data that leads to actionable insights for sales leaders. Assist sales and service teams with pipeline management: sales to make data driven decisions from current and future sales opportunities, and service to deliver efficient and effective support. Execute lead scoring program to prioritize leads based on multiple criteria. Manage, select, and distribute leads from a variety of lead sources for B2C and B2B campaigns. Collaborate with Elevate BI team and sales leaders to enhance user processes and data integrity. Transform reporting metrics into actionable insights and establish benchmarking and revenue reporting for leadership. Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Ticketmaster, CRM, Outreach, SSB, etc.). Any other duties assigned by Management. QUALIFICATIONS:The qualifications listed below represent the credentials necessary to perform the essential functions of this position. skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience1 - 2 years of work experience in a CRM role is preferred. Relevant CRM certifications a plus. Sports industry experience a plus. Familiarity with Microsoft Products, email marketing platforms, and solicitation platforms is preferred. Skills & AbilitiesFamiliarity with CRM systems (Salesforce, HubSpot, Dynamics, etc.), including workflows and customizations. Familiarity with basic database concepts and the relationships between accounts, contacts, opportunities, and products. Proficient in Microsoft and Google suites. Experience using a data visualization tool such as Tableau or PowerBI to tell stories with the data. Self-starter with a positive, “no-quit” attitude. People-oriented. skills that can tell the story of the data. Ability to manage multiple projects and deadlines in a fast-paced environment. Creative, analytical thinker with strong attention to detail. Understands the importance of preserving confidentiality. WORKING CONDITIONS:Working Environment:The incumbent primarily works in an office environment, however is expected to attend additional event(s) and/or department events as scheduled throughout the year. Physical Demands:This position requires the ability to lift up to 20 poundsPOSITION AND BENEFITS DETAILS:Full Time – Non-ExemptHourly Rate: $24. requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This position is open to all qualified candidates. qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.