Manager, Ticket Operations & Sales

We are hiring a Ticket Operations & Sales Manager who will lead Overtime’s direct-to-consumer event ticketing operation across all of our leagues. skillset, a collaborative mindset, entrepreneurial spirit, and deep knowledge of the ticketing and touring industries. The optimal candidate will become an internal leader on all matters related to ticketing operations, including distribution, allocation, data acquisition, seat assigning, customer service and reporting. The optimal candidate will be a fast-paced high-impact executor responsible for the most intimate details of the ticketing distribution process while being fanatically dedicated to the acquisition and experience of key fans. What You’ll Do: Responsible for key ticket operations functions across all of Overtime’s LeaguesOn Overtime Elite, Overtime Nationals, OT7 and Overtime Select game days, this individual will provide support and oversight to the overall ticket operation at Overtime and participate in special projects as business dictatesBuild and maintain manifests, season, and ticket plans in the ticket systemMonitor online sales, pricing and inventory levelsEnsure online functionality for all sales links and online account management for internal needs and external ticket holdersMonitor and verify all game day systemsUpdate reports on a daily, weekly, and monthly basis regarding performance against sales targetsUse and learn ticket technologies to improve ticket operations and service opportunities for the businessSet up price points, variable pricing and associated price componentsCollaborate with counterparts in Grassroots/Community, Sponsorships, Marketing, and Media to accomplish team objectivesExecute sales initiatives with special offer builds and 3rd party integrationsProvide customer support to ticketholders and potential purchasersOwns and manages all ticket customer service issues and email correspondenceWho You Are:3+ years of work experience related to sales / ticketing analytics, strategy, and ticket inventory management is preferable Display a keen attention to detail, strong conflict resolution, problem solving and analytical decision-making skillsAbility to drive organizational adoption of philosophies, data-driving decision-making techniques, and overall system implementationStrong organizational skills, encompassing time management, prioritization, forward planning, and adherence to deadlinesDemonstrated ability to manage multiple priorities and meet deadlines in a dynamic and high-pressure environmentExceptional verbal, presentation, and written communication skillsFlexibility to work varied schedules, including evenings, weekends, and holidaysWorking with Vivenu is a huge plus! Working with other ticketing systems like Seat Geek or Ticketmaster is a must. Equal Opportunity EmployerOvertime and Overtime Elite are an equal opportunity employer. The Company provides equal employment opportunities for all applicants and team members. It will not tolerate any discrimination on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, hair texture and protected styles, height, weight, genetic information, or any other basis protected by local, state, or federal laws. Overtime and Overtime Elite strictly prohibit any such discrimination or harassment. Overtime and Overtime Elite will also make reasonable accommodations for (a) disabled team members; (b) pregnant team members who request an accommodation for pregnancy, childbirth, or related medical conditions; and (c) religious observances and practices. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, disciplinary action, and social and recreational programs. The Company prohibits managers, team members, and third parties that a team member comes into contact with from engaging in conduct that is prohibited by law (including, but not limited to, all forms of discrimination, harassment, and retaliation specified in this policy). It is the responsibility of every manager and team member to follow this policy. Any team member having any questions regarding this policy should discuss them with the People Team.