Customer Retention Manager

Role: Customer Success Representative AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings! Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month! Our vision is to produce the majority of media for the real estate industry - and you can join early on.   The role: Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. Call un-subscribed customers to collect feedback and conduct our winback process Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates. Proactively call existing users to collect feedback and proactively mitigate any churn risks.   Your key responsibility: Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.   Requirements: Background working with real estate photographers or editing companies Understanding of HDR or flambient real estate photo workflows Perfect English fluency and no accent   Schedule: Full-time (US Business Hours)