Client Event Operations Manager

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. RESPONSIBILITIES: Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response. Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforceAct in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomingsWork in partnership with operational leaders to create and Implement guest service Initiatives aimed at driving exceptional customer experience within a live event environment. In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General ManagerEstablish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc. Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goalsSelection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plansAllotment of open work shifts to maximize event staff utilization and reduce non-billable expensesSubmission of procurement ordersMake productivity and cost reduction recommendations to managementAct as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times. Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracyConduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolutionInitiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standardsMaintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent mannerEnsure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site trainingQUALIFICATIONS: Minimum of 2 years providing field-level, restricted-zone security, ushers or guest service staff leadership experience In large venues of 65,000+ capacityHigh school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentProven ability to influence key business partnersAbility to build strategic vision and drive organizational changeStrong organization and planning skill with the ability to work in and define ambiguity/gray areasAdvanced computer skills and proficiencyStrong inter-personal and networking skills with a strong ability to work in a team environmentAbility to multi-task, discerns patterns in detailExcellent oral and written communication skillsAble to speak clearly, give direction, and provide guidance to employees and security staff during emergenciesPlanning and organizingProficiency with Microsoft Office and/or Google ApplicationsProblem solving skillsCoaching, mentoring, motivating skillsActive listening skillsAble to assess and evaluate situations effectivelyAble to synthesize facts, concepts, principlesAble to identify critical issues quickly and accuratelyAble to compile, sort, and interpret dataResearch and investigation skills, able compile information into concise reportsWrite informatively, clearly, and accurately Setting and achieving goalsTeamwork skillsNegotiation skillsForecasting; predicting skillsAttention to detailPREFERRED QUALIFICATIONS:Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat ZoneGraduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter fieldBachelor’s degree in protective service, business, or related fieldAssociate’s degree (or 60 credits) in criminal justice with current or prior active military servicePrevious verifiable event security experiencePrevious verifiable private/corporate security experienceWorking knowledge of ABI/WinTeamBENEFITS:Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.