Account Manager - 24/7 Event Venue Operations

Account Manager — 24/7 Event Venue OperationsAbout the RoleJoin BEST Crowd Management — a leader in crowd management and event security — as an Account Manager -24/7 Event Venue Operations, where you will play a critical role in delivering safe, seamless experiences at a high-profile venue environment. This position is responsible for leading daily security operations, managing staff scheduling, overseeing security systems and technical processes, and supporting large-scale event operations. experienced security leader who thrives in fast-paced environments and understands the operational demands of venues hosting high attendance events. Pay, Benefits, and Work Location: Competitive Salary: $60,000 - $68,000 / yearComprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more. Work Location: Eagan, MNWhat You’ll Do Lead and coordinate scheduling for all 24/7 venue security personnelOversee building and venue security systems, access control, and operational processesManage, coach, and mentor security supervisors and team members to ensure exceptional performance and complianceSupport event operations including planning, coordination, and execution for large-scale eventsPartner with venue leadership, event management teams, and internal stakeholders to deliver safe event experiencesServe as liaison with local law enforcement, emergency services, and public safety agenciesLead incident response, investigations, and crisis management effortsPrepare reports and documentation related to incidents, investigations, or legal mattersEnsure proper handling and accountability of security equipment and technologyTravel occasionally for regional meetings and operational supportPerform additional duties as assigned What We’re Looking For Proven leadership experience in venue security, event security, or large-scale operationsStrong operational mindset with ability to manage complex environmentsExcellent communication and stakeholder management skillsAbility to remain calm and decisive in high-pressure situationsCommitment to safety, service excellence, and team development Minimum Qualifications High School Diploma or equivalent requiredMinimum 5 years of security experience, preferably in venue, stadium, arena, convention center, or large facility environmentsMinimum 5 years of leadership experience managing teams in a large account (1100+ HPW)Military, law enforcement, EMS, or public safety background preferredAbility to pass background screeningAbility to perform essential job duties with or without reasonable accommodationWillingness to travel occasionally (less than 10%) Physical Requirements Ability to stand or walk for extended periods (up to 10 hours)Frequent sitting, standing, walking, talking, and hearingOccasional climbing, bending, reaching overhead, and working in confined spacesAbility to work indoors and outdoors in varying weather conditionsAbility to lift, push, or pull up to 45 poundsStrong visual awareness including peripheral vision and depth perception Work Environment This role operates in a dynamic venue environment supporting both daily operations and large-scale events. experiences across premier venues nationwide. Apply today and step into a role where every day is exciting, impactful, and full of possibility!It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST