Assistant Account Manager - Administration

Assistant Account Manager – AdministrationAre you ready to lead and inspire a team to deliver exceptional event experiences? As an Event Manager at BEST Crowd Management, you’ll oversee and coordinate all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of our leadership team, you’ll be at the heart of our operations, making every event a success! Job SummaryUnder the direction of the Account Manager and Area Director, the Assistant Account Manager plays a key role in managing and executing event operations. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success. Pay, Benefits, and Work LocationCompetitive Salary: $55,000 - $60,000 / yearComprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more. Work Location: Based in Miami, FL you’ll be at the heart of our operations. Key ResponsibilitiesSupport the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needsAssign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each eventMaintain a proactive, solutions-oriented approach to resolving service or operational issuesConduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocolsRespond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessaryAssist in identifying and addressing operational issues; support investigations and reporting as directedRespond to emergencies and maintain clear communication with leadership and clientsBuild and maintain strong client relationships through consistent communication and operational supportSupervise, coach, and develop shift supervisors; evaluate performance and provide recommendationsEnsure all Standard Operating Procedures (SOPs) and training materials are current and properly implementedMaintain organization and cleanliness of all assigned posts and operational areasOccasionally perform Security Professional duties as neededTravel up to 25% as requiredPerform additional duties as assignedAdditional Operational ResponsibilitiesConduct regular site visits across assigned venues to understand and improve daily operationsAttend major events to observe and support live executionComplete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account ManagersQualificationsKnowledge & SkillsStrong professionalism in a customer service-driven environmentSound judgment with the ability to make independent decisions and escalate appropriatelyExcellent verbal and written communication skillsAbility to adapt quickly in fast-paced, dynamic environmentsAvailability to work flexible hours, including nights, weekends, and eventsMust be reachable for emergency response as neededAbility to pass a background check and MVR checkEducation & ExperienceHigh School Diploma or equivalent required1–3 years of professional-level experience requiredAt least 1 year of customer service or related experienceExperience in security, event staffing, law enforcement, military, or EMS preferred but not requiredPhysical RequirementsRegular standing, walking, and movement during eventsOccasional climbing, bending, reaching, and working in elevated or confined spacesAbility to lift, push, or pull up to 25 poundsMust be able to work in various weather conditionsVision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustmentWork EnvironmentThis role combines office-based responsibilities with frequent on-site event work in outdoor and high-energy environments. Candidates should be comfortable working in dynamic conditions and engaging directly in live event operations. Ready to take the next step in your career? experiences together!It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST