Guest Services (Various Positions)

The Washington Commanders are seeking responsible individuals to join our Gameday Event Staff on a Part Time, Seasonal basis. experience for all Fans and guests at Northwest Stadium. Specific Roles:Activations:The Activations Team will support the Guest Services Department by distributing all fan and gate giveaways while ensuring an organized and efficient entry experience. Team members should warmly greet every guest with a smile, provide a welcoming atmosphere, and deliver exceptional customer service from the moment fans arrive. Stadium Accessibility Services Inside & Outside:SAS Outside (Golf Cart): Team members must possess a valid driver's license and safely operate golf carts to transport ADA guests between designated parking lots and the stadium entrances. SAS Inside (Wheelchairs): Team members will provide wheelchair assistance by safely escorting ADA guests throughout the stadium as needed. Both teams are responsible for delivering exceptional customer service, prioritizing guest safety, and ensuring timely transportation. Effective radio communication is essential—always speak clearly, enunciate your message, and keep all radio transmissions concise, professional, and straight to the point. Guest Services Booths Team Members:Team members will assist Fans with any inquiry they may have when they come to the booth. about the gameday and stadium in order to help all Fans. Dream Seats, Hospitality, Suites and Press Level Ushers:In our premium levels, Ushers must provide premium service to our Fans that would include suite members, corporate partners and members from the press and media. Gold Ambassadors:Gold Ambassadors will provide personalized service to the Season Ticket Members at all games and events. Concierge Team:This team will respond to all Fan inquires around the stadium and provide positive and efficient solutions. experience. Managers and Supervisors:Managers and Supervisors manage different areas of the stadium with teams of 10 – 25 Guest Services Team Members. responsibilities and is the main contact for their section to help solve any issues that may arise. Essential Duties and Responsibilities:· Work ALL 2022/2023 2026/2027 Football Team Home Games and Major Events· Engage Fans with a fun and positive energy to provide Fans with excellent customer service to enhance their gameday experience· Enforce Northwest Stadium, Washington Commanders and NFL rules, regulations and policies· Identify problems when/before they occur and quickly contact the best representative to rectify the situation· Receive and quickly act upon requests from guests. requirements listed above, please apply by submitting a resume. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.