Associate Customer Support DEACON

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U. S. Open, U. S. About this role:The Technical Support Associate, DEACON will support incoming support questions for the Moisture Meter, GS3 and DEACON product lines. They will walk customers through account setup, feature usage, and troubleshooting problems. Working alongside Customer Success specialists and engineering they will escalate support or technical issues. They will test incoming hardware for QC standards during receiving, or test return warranty products for defects. What You'll Do:Serve as first point contact for technical support questions Maintain support tickets and customer information in Hubspot CRMNotify Product and Support leadership of all escalation issues. Support customers in setting up Moisture Meter, GS3 hardware and DEACON software productTest all incoming GS3 Product to meet QC standardsEnsure GS3 products are organized and charged prior to shipmentPartner with mailroom team to support the shipment of GS productsAnalyze all technical support issues, warranty claims, and work with engineering staff on technical escalationsDocument customers interactions and update CRM accuracyCreate internal documentation for change management and incidents. Where you'll be:This role is based at the USGA’s campus in Liberty Corner, NJ. about our benefits and culture hereThe USGA is an equal opportunity employer. experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.