Membership Experience Manager

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Life is Better at the Ballpark! We're glad you're interested in working for the Salt Lake Bees! Why work for The Bees?It's fun! We love baseball; the sports industry is our passion. It's rewarding! experience, which makes our jobs even more enjoyable. It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square and the Salt Lake Bees as its anchor. Fun perks! responsibilities. Experience Account Manager champions the company’s Mission and Vision and models the company Values. The position will:Protect the moral, legal, and financial assets and wellbeing of the company. Exemplify the company values of Stewardship, Integrity, Hard Work, and ServiceStrive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business. Manage and keep detailed notes of all customer accounts within our CRM, Salesforce. Manage and organize accounts within our ticketing system, Ticketmaster. Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season. Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season. Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season. Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs. Lead out in the job posting, interview process and ultimate hiring of gameday service interns each season. Manage the scheduling and daily responsibilities of gameday interns. Manage & service the STM Ticket Exchange Program. Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments. Act as Manager on Duty on select gamedays, overseeing the operations of the team. Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward. Collaborate with other departments and entities to ensure a first-class organization Provide outstanding customer service. Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities. Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard. Enrich lives by creating winning experiences and timeless memories. Operate with an emphasis on safety for employees, teams, and guests. Be a student. Be a teacher. Be a leader. Other duties as assigned. What are the requirements of the Job? skills, tailored to engage diverse customer and team audiences effectively. Strong track record of building client relationships and delivering tailored solutions. Ability to cultivate and maintain productive formal and informal professional networks Consistent history of achieving targets under tight timelines or high-pressure situations. Skilled at providing clear direction, delegating tasks effectively to support staff. Ability to work all home games and work irregular hours (evenings, weekends, holidays)Punctual, groomed and dressed for a professional environmentIs this part-time or full-time? This is a full-time role. What is the wage?We aim to hire at a level that allows for meaningful salary growth as you thrive in your role. We generally offer a starting rate that reflects your current expertise while leaving plenty of room for future advancement. A reasonable estimate of the current range is: $47,500-$54,000. Learn more at millerse.com. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.