Senior Coordinator, Ticket Operations

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. Who are you:An enthusiastic lover of sports, live entertainment, and people. experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you. Job Summary: As a ticket operations coordinator you will be working closely with ticket sales and marketing departments to help manage ticketing accounts, build ticket offers, and run reports. skills and the ability to solve problems are a must. This is a fast-paced environment where you will need to have a high attention to detail and be able to handle multiple tasks at once. Key Responsibilities:Ticket Operations & Premium Seating SupportManage the Ticket Operations and Premium Seating inboxes, responding to a high volume of requests (100+ emails per week). Support representatives in managing over 6,000 accounts by ensuring timely, accurate, and service-focused execution. Event Day Operations & Team SupportSupport event day operations by assisting in the oversight of 20+ part-time team members. experience for fans and team members. Premium Accounts & Inventory CoordinationAssist with the management of suite lease and premium reserve accounts, including reviewing contracts, ensuring accurate account setup, and supporting timely payment processing. Help maintain internal inventory, build suite rental events, and process suite orders within the suite management system. Reporting & Operational Support Pull and distribute daily, weekly, and monthly reports to support business operations. Monitor key data points such as ticket types, outstanding balances, account credits, and parking, while identifying opportunities to improve reporting efficiency. Education:Bachelor’s degree preferred, or equivalent combination of education and relevant experiencePreferred Qualifications:Experience with a ticketing system; Ticketmaster experience preferredStrong computer skills, including proficiency in Microsoft Office applicationsCustomer service–focused with the ability to work effectively as part of a teamAbility to work extended hours, including evenings, weekends, and holidays as required for eventsStrong attention to detail with the ability to manage multiple prioritiesSelf-motivated with strong organizational, written, and verbal communication skillsAbility to handle sensitive information with a high level of discretionWorking knowledge of personnel practices, public relations, and ADA considerationsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. If this opportunity looks exciting to you, please complete the application process. Go Hawks!