Product and Experience Manager - Baltimore

Job Type: Full TimeSchedule: Ability to work nights and weekends. Experience ManagerAnnual Salary: $50,000 - $55,000Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate, and play within their community through fitness and social activities. Whether it's a performance sport like soccer or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. experiences over the length of a season. If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us. Ranked Among Inc-5000 Fastest Growing CompaniesServing more than 20,000 kids in free youth sports programsOver 450,000 Adult Participants NationwideOperating across 12 major U. S. about developing people, believe in the power of play, and enjoy gathering performance data. responsibilities will include but will not be limited to:Standardizing platforms and resources to ensure successUse project management tools to structure, assign, and keep staffing on track throughout their part-time staff management cycleLead the implementation of local recruitment, training, evaluation, and culture best practices for our part-time employeesOverseeing that the Baltimore market has all shifts covered for league & event staff - including hosts and refs, and each shift is updated in the scheduling software at least two weeks in advanceWork in conjunction with the Product team to fill in open or last minute shiftsUpdate scheduling software to reflect the completion of shifts & support payroll as neededRecruitment, retention, and appreciation efforts for Part-Time staff, and Interns. Lead processes of recruitment, hiring, onboarding, and evaluating part-time talent to run our leagues and eventsLead initiatives for engagement and support--including pre-season training, mid-season check-ins, and end-of-season celebrationsWork in conjunction with the product team to review and analyze Staff feedback Grow the part time staff community and culture through special perks and eventsLead initiatives focused on culture, diversity, and inclusion as they relate to part-time staff including but not limited to:Volo Awards: Part-Time Staff Awards typically hosted in Q4 celebrating the wins of the year recognizing local and national top performersVolo Games: Part-Time Staff Appreciation Field DayWorks with the Senior Product Experience Manager on the management of the annual P/T experience budget, by city. Any adjustments are brought to the City Director for approval. Sports ProductAssure quality control and strength of programs through site visits and serve as a support for programs whenever necessaryBuild relationships with part-time staff through site visits, event engagement, and appreciation programsOversee the implementation of open-communication and feedback mechanisms for part-time staffSpearhead league audits & evaluations to achieve NPS KPIsReview program ratings and take corrective action through the part-time staff with support from Baltimore market directors and Sport CoordinatorsTrack the needs of each site and work with the Logistics team to improve throughout the seasonWork with the Product team to support the surprise and delight player appreciation program as well as captain loyalty initiatives with the support of the Logistics team. Manage the responsibilities around part-time staff communication platforms and processesWork in conjunction with the Sports Product team to best staff programs, leagues, and events etc. DESIRED SKILLS + EXPERIENCEExperience managing a large customer-facing part-time staff workforceMinimum of 2-5 years of in person staffing experience, preferably part-time non-exempt workforce Familiarity with the social sports industry (as a player or employee) and its typical schedule and calendarExperience in sport or event management and/or business development capacityExperience working on the fly with last minute changes, needs or supportStrong ability to execute in a cross-functional and startup environmentAbility to define problems, collect data, establish facts, and draw valid conclusionsCan marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervisionExcellent written and verbal communication skillsDynamic personality interested in working in, and contributing to, the industry leader in adult recreational sports Ability to work nights and weekendsBenefits: Health, dental, and vision insurance401(k) PlanPaid time off and holidaysPaid Parental LeaveEmployee discounts on Volo Sports programs and eventsAnnual Company EventsAdditional informationVolo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.