Operations Coordinator

TITLE: Operations Coordinator POSITION TYPE: Full Time, Non-ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: Sharks Ice, San JoseREPORTS TO: Operations ManagerPOSTING DATED: May 6, 2026Pay Range: The pay range for this role is $28. skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future. Position OverviewThe Sharks Ice Operations Coordinator watches over the facility and supervises employees in the absence of the Operations Manager. experience. Essential Duties and Responsibilities:Leads the effort for monthly employee scheduling, gathers availability, creates schedule templates, and schedules shifts to cover operational needs. Coordinates employee shifts to ensure that they are sufficiently staffed with highly qualified employees. Effectively leads and delegates all essential operations functions to ensure the highest level of customer service and facility performance & appearance. Facilitates applicant screening, interviews, and new hire Basic Training to ensure all policies and procedures are taught and modeled to become the core to an employee's success. Ensures that all employees are practicing excellent customer service, and that all policies and procedures are properly implemented through exceptional coaching and mentoring. Responsible for supervising maintenance of the ice surface, including proper use of edger and correct resurfacing techniques. Coordinates with the Ice & Maintenance Leads, evaluates maintenance and repairs on a daily basis. Oversees public skate operations and maintains rental skates, boots, & blades. Leads the frontline operations of tournaments, events, private ice rental and parties. Supervises POS operations and reconciliations, bank deposits, and making change. Conducts inventory of janitorial and first aid & AED supplies, orders supplies needed. Understands and effectively communicates emergency procedures for equipment and evacuation planEnsures the overall cleanliness of the facility. Collaborates with other organizational departments (Security, Building Services, Parking, Event Presentation, etc.) to ensure mutual needs are fulfilled and events run smoothly. Contributes to the Employee Performance Ratings quarterly and annual reviews. Performs additional duties as required. Minimum Qualifications Must posses 2+ years of relevant experienceAt least one year of supervisory experience AA Degree or equivalent experience preferredDemonstrated ability to work effectively with a broad spectrum of key contacts including employees, instructors, user groups, parents, coaches, professional associates, athletes, and the community at large. Good oral and written communication skills. Must pass legally required background check. Must be able to successfully perform the essential functions of this job that are physically demanding. Bilingual Speaker (Spanish) PreferredAbility to work at least one weekend day is an absolute mustPhysical Requirements The following tasks must be completed with or without accommodation. Ability to sit, stand and utilize a computer for extended periods of timeCommunicate via phone and email with a variety of individualsAbility to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodationPhysically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodationAbility to work occasional extended hours including nights, weekends, holidays (all with advance notice)May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations. What We OfferCompetitive compensation (base salary and variable incentive plan)Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)Pretax Transportation Benefit401K (pre-tax and Roth options)Generous Paid Time Off PolicyMinimum of 10 Paid Holidays and Wellness Days per yearComplimentary or discounted sports and concert ticketsOther League & partner discountsCentral office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parkingAn inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industryPotential for flexible scheduling and telework opportunitiesAccess to on-site EV charging stations on non-event daysThis position is not eligible for U. S. work authorization sponsorship. Summary: Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. experience is non-negotiable in everything we doA – Appreciate others for their diversity and opinions M – More risk leads to more rewards and expands our comfort zonesT – Trust that all teammates have the best intentionsE – Empower all teammates to make informed decisionsA – Always say what you really mean and do what you sayL – Lead by showing the respect to others you expect from themWe strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & BelongingHere at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.