Account Executive, Group & Ticket Sales

Account Executive, Group & Ticket SalesAbout the Mud MonstersThe Mississippi Mud Monsters are a professional baseball team in the Frontier League, playing at Trustmark Park in Pearl, Mississippi. Our business goes well beyond baseball. Trustmark Park is a year-round sports and entertainment venue, anchored by Mud Monsters baseball and The Southern Lights holiday festival, along with group outings, hospitality experiences, special events and community programming throughout the year. We are looking for someone who wants to help fill it. The OpportunityThe Account Executive, Group & Ticket Sales will be responsible for generating new ticket revenue and building relationships throughout Central Mississippi. This is a sales position. You will prospect. experiences at Trustmark Park. And, yes, you will ask for the sale. The best person for this job will not see a list of phone numbers. They will see potential relationships. A youth baseball organization could become a 300-person group night. A company looking for something different to do with its employees could become a suite customer. A teacher planning an end-of-year experience could bring an entire grade to the ballpark. A family that comes to one game could become season ticket holders. Your job is to find those opportunities, build the relationship and close the business. This position reports to the Vice President, Sales & Partnerships and will work closely with Ticket Operations, Marketing and other members of the Mud Monsters staff. What You'll Be DoingSell GroupsGroup sales will be a major focus of this position. Actively prospect and sell outings to:Businesses and employee groupsSchools and educational organizationsChurches and faith-based organizationsYouth sports teams and leaguesNonprofitsCivic organizationsAlumni groupsFamily and social groupsCommunity organizationsOther groups throughout Central MississippiHelp customers find the right experience for their group, whether that's reserved seating, hospitality areas, premium experiences, fundraising opportunities or something we have not created yet. Sell Across the BallparkMaintain an individual revenue goal and actively sell products including:Group ticketsSeason ticketsTicket plansSuitesPicnic and hospitality spacesPremium seating and experiencesSpecial ticket packagesSouthern Lights groups and hospitalityOther ticketed products and experiences developed by the organizationWe don't expect you to wait for someone to call us. A major part of this job is finding new customers. Prospect Every DayBuild and maintain an active sales pipeline through:Outbound phone callsEmail outreachIn-person meetingsReferralsNetworkingCommunity eventsSocial prospectingExisting customer relationshipsCreative prospecting you develop yourselfConsistently follow up with prospects and move opportunities through the sales process. Keep accurate notes, activity and pipeline information in the organization's CRM and ticketing systems. Build RelationshipsWe want customers who come back. Get to know the people and organizations you work with. experience better. Look for opportunities to turn first-time buyers into repeat customers and small relationships into larger ones. Ask for referrals. Stay in touch. Be the person your customers think of when they want to bring people together. Take Care of Your CustomersSelling the ticket is not the end of the job. Work with Ticket Operations and other departments to make sure your customers have a great experience from the first conversation through event day. Welcome groups. Check on hospitality areas. Solve problems. Celebrate birthdays. Say hello to the company that brought 100 employees. Notice when the kid from the youth team you sold is having the greatest night of his summer. We sell experiences. You should care what happens after someone says yes. Be Part of Game DayGame days are a major part of working in professional baseball, and this position will be involved in making them successful. On game days, your primary responsibility will be taking care of your customers and helping create opportunities for future business. responsibilities when necessarySome nights you may spend most of your time with customers. Other nights the team may simply need another set of hands. That is part of working in minor league baseball. Everyone on our staff helps make the building work. Sell The Southern LightsBaseball season ending does not mean the selling stops. The Southern Lights is a major part of our year-round business, and this position will actively sell group outings, premium experiences, hospitality and other opportunities associated with the event. This position will also work Southern Lights event dates and other major Trustmark Park events as needed, helping with customer service, group execution and event operations. You should be comfortable selling different products to different audiences throughout the year. Help Us Get BetterPay attention to what customers are asking for. If you repeatedly hear that groups want something we do not currently offer, tell us. If you see an unsold section and have an idea for who should be sitting there, chase it. If there is an organization we should have a relationship with, introduce us. We want sellers who think about the business, not just the next name on a call sheet. Pitch InWe are a growing organization, which means job descriptions cannot predict every situation that will come up. There will be times when this position helps with special events, community appearances, promotions, ballpark projects, customer service, setup, teardown or something entirely unexpected. We do not expect this person to own every one of those areas. We do expect every member of our staff to be willing to help when the organization needs it. What We're Looking ForA genuine interest in sales, relationship building and working with peopleThe confidence to pick up the phone, introduce yourself and start a conversationThe ability to ask for business and close a saleStrong communication and interpersonal skillsSomeone organized enough to manage multiple prospects, customers and follow-ups at the same timeComfort working toward measurable activity and revenue goalsA competitive mindset without losing sight of the fact that relationships matterStrong customer service instinctsWillingness to learn our ticket products, experiences and business well enough to confidently recommend themComfort working in an entrepreneurial organization where everyone occasionally pitches inAbility to work nights, weekends, holidays and events as requiredPrevious sales, customer service, hospitality, sports or entertainment experience is preferred, but not requiredWe care more about whether you can connect with people, learn, work and sell than whether you've already spent five years working in professional sports. What Success Looks LikeYou hit your sales goal. Your pipeline is active. You are consistently creating new conversations instead of waiting for leads to appear. Groups come to Trustmark Park because you introduced them to us. Customers renew and grow because they enjoyed working with you. People refer their friends, coworkers and organizations to you. Your customers know they will see you when they get to the ballpark. You know which prospects need a call today and which relationships could become something bigger six months from now. And over time, you build a book of business that belongs not because somebody handed it to you, but because you created it. Perks of the SwampCompetitive base salary plus commissionHealth insurance401(k) with company matchUnlimited PTO with manager approvalMud Monsters apparel and team benefitsOpportunities for professional growth within a growing sports and entertainment organizationA chance to help build professional baseball and year-round entertainment at Trustmark ParkWhy This Role MattersThere are a lot of people in Mississippi who have never been to a Mud Monsters game. There are companies that have never brought their employees here. Schools that have never filled a section. Youth teams that have never run onto our field. Families who haven't discovered us yet. That's the opportunity. We can build great experiences, but somebody has to invite people into them. We're looking for the person who wants to do that.