Coordinator, Ticket Operations

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Ticket Operations Coordinator is responsible for the ticket operational elements of the Cleveland Browns, Huntington Bank Field, and CrossCountry Mortgage Campus ticketing efforts. duties. The ideal candidate will have a strong understanding of Ticket Operations as well as an understanding of Membership Services and Ticket Sales. The position is based in Cleveland, Ohio and reports to the Director, Ticket Operations. Essential Duties & ResponsibilitiesAssist in maintaining the ticketing system and related networksAssist in creating and maintaining the seating manifest & ticket inventoryProvide direct operations support for the Ticket Sales and Service departmentsAssist with the order processing efforts associated with orders for season, group, team and single game ticket salesProvide support for pulling Marketing, Sales and Customer data from the ticketing systemAssist in event day ticket operations, including will call and walk-up ticket salesAssist in event day ticket scanning systemAssist with coordinating part-time, seasonal and game day staffAssist in maintaining all controls & procedures to assure the integrity of the inventory and associated financesAssist in managing all customer account maintenanceOperations support would be for all Cleveland Browns games as well as additional events held at Huntington Bank Field and CrossCountry Mortgage CampusQualifications4-year college degree or combination of equivalent education and experiencePrior experience within service or sports industry highly desiredPrior database, Microsoft CRM and Microsoft Excel experience is preferredTicketmaster experience is preferred, including Archtics, Host, TM1 Entry and EMTStrong customer service and interpersonal skillsPrior experience managing part-time or seasonal staff preferredExcellent written and oral communications skillsAbility to work weekends, nights and holidays as dictated by eventsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.