Guest Services Supervisor

Job Title: Guest Services SupervisorDepartment: VenueReports to: Director of Guest Services Work Location: Denver, COWork Arrangement: On-site for matches - Centennial Stadium; Home matches at Centennial Stadium, and other events as neededEmployee Type: Part-time / SeasonalPay Type: HourlyFLSA: Non-exemptSupervisor Position: YesApplication Deadline: April 16, 2026 at 11:59pm_____________________________________________________________________________________CLIMB WITH US. Denver Summit FC is Colorado’s professional women’s soccer club, proudly holding the distinction of being the National Women’s Soccer League’s (NWSL) 16th franchise. Our unwavering mission is to cultivate the preeminent professional soccer club globally, achieved through deep and meaningful engagement with Denver’s dynamic and multifaceted communities. The Denver Summit FC team, set to begin play in the 2026 season, is comprised of a robust and dedicated ownership group led by Rob Cohen, alongside a collective of impassioned local and national investors. This blend of local roots and broad support underscores our dedication to both Colorado and the wider soccer community. Nature of WorkThe Guest Services Supervisor is a key leadership role responsible for overseeing the front-line Guest Services team (Ushers, Ticket Takers, Ambassadors, and Attendants). experience. The Supervisor acts as the primary point of contact for escalated guest issues and emergency response coordination within their assigned zone. Examples of Work Performed:Zone Management: Oversee a designated area of Centennial Stadium, ensuring all posts are fully staffed and operational. Staff Briefings: Support Guest Services management in "pre-match" huddles to communicate stadium policies, special promotions, and safety protocols to the hourly staff. Conflict Resolution: Act as the second line of defense for guest complaints. Resolve seating disputes, ticketing errors, or policy enforcement issues with poise and authority. Performance Coaching: Provide real-time feedback to staff on their performance, ensuring the Guest Services standards are met consistently. Operational Oversight: Manage staff breaks and rotations to ensure seamless coverage throughout the duration of the event. Incident Reporting: Document all major guest incidents, medical emergencies, or facility issues via digital or written logs for the Director of Guest Services. Safety Coordination: Serve as a lead during emergency evacuations directing both fans and staff to safety. Work SchedulePart-time, seasonal role. Supervisor call times will be earlier than Guest Services Representatives. Must be available to work at least 85% (10) of Denver Summit FC home matches. Working Conditions & Physical Demands:Ability to work in various and extreme weather conditions (sun, rain, wind, snow, cold, heat). Lift 50 lbs. DailyStand for up to 6 hours and walk frequently around the stadium, including navigating stairs and aisles. Clearly communicate directions and assist in emergencies, including evacuations. Lift, bend, and assist guests with seating or retrieving items. Operate a ticket scanner and inspect bags for prohibited items. Respond to safety concerns, including injuries or incidents in crowded areas. Remain calm and focused during high-stress or emergency situations. QualificationsMinimumHigh School Diploma or GED; some college preferred. experience in customer service, hospitality, or live events. Proven experience leading a team or acting in a "Lead" capacity. Strong verbal communication and "de-escalation" skills. Availability to work 85% of home matches (10 matches) (Higher requirement than Guest Services Representatives staff). PreferredPrevious experience in a stadium, arena, or large-scale entertainment venue. First Aid/CPR certification. Experience with digital ticketing platforms and radio etiquette. Compensation $22.r Benefits Include: Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shiftsSick timeRecognition ProgramInterview Process:Our hiring team will reach out upon reviewing your application. If chosen to move forward in the process, please plan to be available to attend an in-person interview in Centennial, CO. Interviews will take place on the following dates:Friday, May 8 - 9 AM - 3 PMMonday, May 11 - 5:30 PM - 8:30 PMMonday, May 18 5:30 - 8:30 PMTuesday, May 19 - 6:00 PM - 8:30 PMPlease keep in mind the attendance expectations (10 matches total, 85% of home matches) when applying for this role. Equal Employment OpportunityDenver Summit FC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.