Culture Coordinator - State Farm Stadium

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. POSITION: Culture Coordinator - State Farm Stadium DEPARTMENT: Human ResourcesREPORTS TO: Training & Culture ManagerFLSA STATUS: ExemptLEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. experience initiatives. This position exercises independent judgment in coordinating and administering multiple programs and serves as a primary point of contact for employee experience initiatives across the stadium. Experience Ambassador team, and partners with internal stakeholders and external vendors to ensure programs are delivered effectively and consistently. Essential Duties and ResponsibilitiesCulture, Engagement & Employee Experience· Lead the execution of employee engagement and culture initiatives for stadium employees, ensuring programs align with organizational culture and employee experience objectives. experience. Welcome Center & Reward Center· Lead and oversee the daily operations of the Welcome Center and Reward Center. experience. Employee Meal Program· Manage coordination of the employee meal program with internal stakeholders and external partners to support event-day operations. requirements, schedules, quantities, and logistics to appropriate partners and staff. experience.· Partner with vendors and internal teams to address service concerns and identify opportunities to improve the program. Top Flight Recognition Program· Lead the administration and ongoing execution of the Top Flight Poker Chip Recognition Program for part-time employees.· Serve as a resource for employees and leaders regarding program guidelines, recognition opportunities, and reward redemption.· Oversee the distribution and fulfillment of redeemed rewards and gifts.· Monitor inventory and proactively manage ordering of chips, rewards, and program supplies.· Evaluate program participation and recommend enhancements to increase employee engagement and recognition. High-Flyers Quarterly Award· Lead the quarterly High-Flyers recognition process from nomination through final recognition.· Develop and execute communications to solicit nominations from partner leaders and track submissions.· Coordinate winner selection processes, photographs, recognition materials, and communications.· Manage ordering and fulfillment of certificates, gift cards, awards, and related recognition items.· Develop and coordinate recognition presentations and employee-facing materials. Training & Presentation Coordination· Coordinate training logistics, including rooms, technology, audio/visual equipment, supplies, and presentation materials. experiences and recommend improvements. Marketing, Communications & Creative Content· Create engaging marketing and communication materials to promote culture, recognition, training, and employee experience programs.· Use Canva and other design tools to create flyers, digital communications, presentations, signage, social content, recognition materials, and other employee-facing materials.· Create visual content that reflects the Legends Global brand and supports employee engagement. Program Leadership & Administration· Independently manage multiple programs, projects, deadlines, and priorities with limited daily supervision.· Set priorities, timelines, workflows, and processes needed to successfully run assigned programs.· Maintain accurate program records, calendars, tracking systems, budgets, documentation, and reports.· Review program information and provide insights, recommendations, and solutions to the Training & Culture Manager.· Work with internal departments, partner leaders, vendors, and other stakeholders to achieve program goals.· Use good judgment to resolve routine and complex operational issues and escalate matters that require leadership involvement.· Support special projects and strategic initiatives as assigned. Supervisory Responsibilities· Provide day-to-day leadership, direction, and oversight to part-time Employee Experience Ambassadors. requirements.· Monitor attendance, participation, performance, and adherence to established expectations.· Assist with payroll-related information and review processes for part-time team members.· Address routine performance and attendance matters and escalate significant performance or employee relations concerns to the Training & Culture Manager and/or Human Resources. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience· 2-3 years of experience in Guest Services or customer services relations preferred. skills and ability to collaborate effectively across departments and levels of the organization.· Warm, positive, approachable, and engaging personality.· Highly resilient and adaptable with a positive, solutions-oriented approach.· High emotional intelligence and demonstrated ability to navigate sensitive or challenging interpersonal situations with professionalism and empathy.· Ability to analyze data, identify trends, and communicate findings and recommendations effectively.· Strong attention to detail while maintaining the ability to see the broader strategic objective.· Strong work ethic, accountability, initiative, and desire to continuously improve.· Ability to maintain confidentiality and exercise appropriate discretion when handling employee information.· Ability to work collaboratively while also operating independently and taking ownership of assigned programs.· Ability to work a flexible schedule, including evenings, weekends, holidays, and event days as business needs require. Computer Skills· Advanced proficiency in Microsoft Office Suite, particularly PowerPoint, Outlook, and Excel.· Proficiency with Canva or similar graphic design and marketing platforms.· Ability to learn and effectively utilize timekeeping, employee engagement, survey, scheduling, and other company-specific systems.· Ability to operate presentation and audio/visual equipment. WORKING CONDITIONSLocation: On-site – 1 Cardinals Dr., Glendale, AZ 85305Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTEThe essential responsibilities of this position are described under the headings above. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.