Director, Business Operations | Full-Time | Temple Gardens Centre

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OverviewThe Director, Business Operations is responsible for the oversight, coordination, and execution of the venue's day-to-day business operations. Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays). This position will remain open until October 23, 2026. ResponsibilitiesPartner with the General Manager to translate strategic priorities into executable operational plans. Support the development and implementation of annual business plans, operational priorities, and performance objectives. Drive organizational alignment across all business departments to ensure consistent execution of operational goals. Identify operational risks and opportunities and implement continuous improvement initiatives. Oversee the day-to-day business operations of the venue, including sales, marketing, guest services, administration, event operations, food and beverage coordination, and facility support. Develop, implement, and maintain standard operating procedures (SOPs) across business functions. Implement performance reporting and key operational metrics to support informed decision-making. Lead cross-functional planning for concerts, sporting events, conferences, community events, and other special events. Support procurement processes, vendor relationships, and contract administration. Provide operational leadership during major events and ensure seamless execution across departments. Work collaboratively with promoters, tenants, event organizers, municipal partners, and third-party contractors to deliver successful events. Lead pre-event planning, event execution, and post-event evaluations to identify opportunities for improvement. Drive continuous improvement in customer service, operational efficiency, and overall guest experience. Support recruitment, onboarding, training, and development of staff. Provide leadership, coaching, and performance management for direct reports. Foster a collaborative, accountable, and service-focused workplace culture. Support human resources initiatives including workforce planning, performance management, and policy compliance. Maintain strong relationships with community partners, event promoters, tenants, vendors, and internal stakeholders. Ensure compliance with applicable legislation, corporate policies, contractual obligations, and health and safety requirements. Identify and manage operational risks related to staffing, safety, security, and event delivery. Collaborate with emergency services, security providers, and facility partners on emergency preparedness and response planning. Perform other related duties as assigned by the General Manager. QualificationsBachelor's degree in Business Administration, Sport Management, Hospitality Management, or a related field; equivalent experience will be considered. Minimum of 5–7 years of progressive leadership experience in venue management, live entertainment, hospitality, sports, or event operations. Demonstrated success leading cross-functional teams in a complex, customer-focused operating environment. Strong financial acumen with experience working within operating budgets, contracts, purchasing, and vendor relationships. Excellent leadership, organizational, communication, and problem-solving skills. Ability to balance strategic planning with hands-on operational leadership. Experience working with municipalities, public facilities, or multi-use entertainment venues is considered an asset. Ability to work evenings, weekends, and holidays as required to support event operations.