HR Tournament Support Coordinator, FIFA World Cup 26™ | Miami

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At FIFA26, our vision is to unite the world through the greatest sporting event of all time. responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Responsibilities Monitor and manage high-volume HR correspondence, triaging incoming staff inquiries and responding with professionalism, urgency, and appropriate escalation to the HRBP where requiredServe as first point of contact for live employee intake and grievance submissions during tournament operations, ensuring all concerns are documented accurately, confidentially, and in real timeMaintain an organized grievance and intake case log, coordinating follow-up scheduling and communications as directed by the HRBPSupport end-to-end offboarding logistics for departing staff including documentation collection, checklist tracking, and coordination with internal teams to close out access and equipmentDraft and send standard HR communications on behalf of the HR team including acknowledgment letters, status updates, and follow-up correspondenceMaintain and update active HR trackers across offboarding, open employee requests, and correspondence workstreams, flagging outstanding items proactivelyGenerate and run HR reports as directed by the HRBP, compiling data across active workstreams to support decision-making and operational visibilitySupport tournament time offboarding processes in accordance with FIFA World Cup 2026™ workforce policies and procedures, ensuring all steps are executed accurately and on scheduleMaintain working knowledge of tournament HR policies and ensure all activities and communications are aligned with established guidelines and protocolsPrepare status summaries and operational reporting to support the HRBP across active HR workstreamsLiaise with HR Operations, Recruitment, and Payroll & Benefits teams to ensure continuity and accuracy of employee lifecycle processes during the tournament periodProvide day-to-day administrative and operational support to the HRBP across ad hoc projects and shifting priorities as tournament operations intensifyEnsure all HR documentation and records are maintained with accuracy, confidentiality, and in compliance with organizational standards throughout the tournament operational period Your Profile Education & Qualifications Bachelor's degree in Business, Communications, Hospitality, Psychology, or a related field or equivalent professional experience in a client-facing or operations-driven environment Work Experience Minimum 3 years of professional experience in a client-facing, operations, hospitality, sports, or service environmentDemonstrated experience managing sensitive interactions, high-volume correspondence, or intake processes with discretion and professionalismExperience working in fast-paced, dynamic environments where priorities shift quickly and independent judgment is requiredFamiliarity with Microsoft Office Suite (Outlook, Word, Excel, Teams); experience with case tracking or HR tools is a plus but not requiredPrior exposure to HR, employee relations, or workforce support functions is an advantage but is not a primary requirement for this roleLanguages Fluent in English. equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.