Senior Manager of Operations

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Senior Manager of OperationsReports To: Director of Engineering & OperationsDepartment: Facilities & OperationsEmployment Type: Full-Time, ExemptJob Summary:The Senior Manager of Operations is responsible for overseeing all day-to-day operational and housekeeping functions across the stadium to ensure a safe, clean, and world-class environment for fans, staff, athletes, and guests. skills, and a detail-oriented approach to cleanliness and presentation. Key Responsibilities:Operations Management:Oversee the planning and execution of stadium operations for event and non-event days. Develop and maintain standard operating procedures (SOPs) for all operational activities. Ensure readiness of all stadium areas including seating, concourses, suites, back-of-house, and restrooms. Coordinate with internal departments and external partners (e.g., security, catering, engineering, groundskeeping) to align operational needs. Housekeeping Management:Lead the housekeeping function to maintain an immaculate facility that meets or exceeds industry standards. Supervise housekeeping teams (internal and contracted) to ensure timely and effective cleaning before, during, and after events. Monitor inventory and procurement of cleaning supplies and equipment. Develop quality assurance programs and perform routine inspections of cleanliness. Team Leadership & Development:Hire, train, schedule, and manage supervisors and hourly staff. Provide coaching, feedback, and performance evaluations. Foster a culture of accountability, safety, and excellence in customer service. Qualifications:Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field. experience in stadium, arena, or large-scale venue operations, including housekeeping and facility services. Proven leadership and team management skills in a fast-paced, high-volume environment. Strong understanding of regulatory guidelines. Excellent organizational, communication, and problem-solving abilities. Proficient in Microsoft Office Suite; experience with work order and facility management software is a plus. Ability to work flexible hours, including nights, weekends, and holidays as required by event schedules. Preferred Qualifications:Experience with union labor environments. Certified Facility Manager (CFM) or similar industry certification. Bilingual (English/Spanish) is an advantage. Working Conditions:Physical ability to walk, stand, and navigate a large stadium for extended periods. May require lifting up to 50 lbs. Exposure to varying weather conditions depending on event requirements. Equal Opportunity Employer: [Stadium/Organization Name] is an equal opportunity employer and values diversity in its workforce.