Senior Manager, CRM & Revenue Enablement

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. A storied sports franchise…a world class arena…the best fans…AND YOUOriginal – Authentic – Vibrant – AttainableOur Game PlanThe New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape. In 2021, the New York Islanders moved to our new permanent home, UBS Arena. experience. UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026. How to Make the TeamThe Senior Manager, CRM & Revenue Enablement will own the strategy, development roadmap, architecture, governance, and performance of our CRM ecosystem and revenue-enablement technology, leading the team responsible for how partner, fan, prospect, member, and customer data is captured, routed, scored, and acted on across Ticket Sales, Premium, Corporate Partnerships, Member Services, and Guest Experience. This role sits within our Business Intelligence function and sets the roadmap for our Salesforce environment, leads Conversica management, serves as the day-to-day dispatcher of leads, directs relationships with multiple vendors, manages one staff member and partners directly with senior sales, service, corporate partnerships and marketing leadership to turn our CRM stack into a driver of measurable revenue growth and customer-service outcomes. Show Us You CanOwn the strategic roadmap, development, governance, and long-term architecture for our Salesforce CRM environment, including system enhancement priorities, data model design, user roles/permissions, and data hygiene standards across the organizationOwn end-to-end lead strategy and administration of AI-powered lead engagement platforms (including Conversica), designing and optimizing sales and service automation, conversation flows, and lead hand-off logic to sharpen scoring, qualification, routing, speed-to-lead, and conversionOversee strategy, governance, and analytics for our Sponsorship/Corporate Partnerships CRM platform, managing a Partnership Analyst who owns day-to-day administration, while partnering with Corporate Partnerships leadership to translate sponsorship performance data into insights that support renewal, upsell, and valuation decisionsStay hands-on in the day-to-day as the dispatcher of leads: assigning and reassigning leads, working directly with sales managers to track and manage pipelines, and ensuring timely follow-up and CRM compliance across the organizationArchitect flows, triggers, and cross-platform automations that streamline data management and business workflow across departments, using AI natively to improve workflow design, testing, documentation, analysis, and execution with appropriate human review and data-privacy controlsOwn integrations and vendor relationships across CRM, Conversica, and other data/sales-enablement sources (e. requirements into scalable system solutions and communicate technical concepts to executive stakeholdersExcellent attention to detail and vendor/project management skillsWhere You’ll GoThe New York Islanders have offices in Floral Park, NY. benefits package including health, dental, and vision insurance401(k) retirement plan with company matchPaid time off and holidaysProfessional development opportunitiesThe salary range for this position is between $90,000. skills, education, training, experience and market demands. The Fine PrintThe New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.