Merchandise Manager

Merchandise ManagerPosition OverviewThe Ice Flyers are seeking a highly organized, proactive, and revenue-driven Merchandise Manager to oversee all merchandise operations, inventory systems, online sales fulfillment, fundraising support, and merchandise-related event coordination. This role is responsible for managing the organization’s merchandise department across arena retail operations, Shopify fulfillment, specialty merchandise programs, fundraising support, promotional merchandise planning, and event coordination. The ideal candidate thrives in a fast-paced sports environment, can manage multiple operational systems simultaneously, and takes pride in building a professional, organized, and fan-focused merchandise operation. The Merchandise Manager plays a major role in driving fan engagement, merchandise revenue, operational efficiency, and brand visibility for the organization. Primary ResponsibilitiesOversee all day-to-day merchandise operations across arena retail, online sales, specialty inventory, and game-day operationsMaintain accurate inventory systems, audits, reporting, product organization, and merchandise storage standardsManage Shopify storefront operations including online fulfillment, promotions, customer service, and product launchesCoordinate merchandise ordering, vendor communication, artwork approvals, product development, and inventory replenishmentDevelop revenue-generating merchandise strategies including promotions, limited drops, seasonal campaigns, and specialty collectionsAnalyze sales trends, pricing strategies, inventory performance, and merchandising opportunities to maximize revenueCoordinate merchandise support for events, sponsor activations, appearances, auctions, raffles, and fundraising initiativesManage specialty merchandise and collectible inventory including signed memorabilia, specialty jerseys, and limited-edition productsSupport game-day merchandise operations, fulfillment logistics, and promotional activations during eventsMaintain accurate financial documentation, spreadsheets, invoices, operational records, and merchandise reporting systemsAssist leadership with merchandise planning, budgeting, forecasting, and operational strategyMaintain professional department standards while ensuring merchandise areas remain organized, efficient, and fan-focusedQualificationsStrong attention to detail and accountabilityAbility to problem-solve and operate proactivelyStrong organizational and multitasking skillsExperience with inventory systems, retail operations, or merchandise management preferredExperience with Shopify or e-commerce platforms preferredAbility to work in a fast-paced sports and entertainment environmentStrong communication and customer service skillsAbility to work nights, weekends, and holidays during the hockey seasonExperience coordinating events and promotions is a plusKnowledge of sports merchandise operations is preferredAbility to lift and move merchandise inventory as neededPreferred CharacteristicsThe ideal candidate is:Organized and detail-orientedSelf-motivated and proactiveProfessional under pressureCreative with merchandise and promotional ideasPassionate about fan engagement and customer experienceComfortable balancing operational and fan-facing responsibilitiesAble to manage multiple priorities simultaneouslyTeam-oriented with a positive attitudeWork EnvironmentThis position operates in a combination of:office environmentsarena environmentsstorage and inventory areasevent and arena settingsgame-day operationsThe schedule varies throughout the year based on operational periods including offseason planning, preseason preparation, regular season operations, playoffs, and special events. Seasonal Operational FocusThe Merchandise Manager will oversee operational planning throughout:offseason inventory audits and product developmentpreseason merchandise preparationseason launch planningpeak season merchandise campaignsplayoff and specialty merchandise initiativespostseason operational resets and evaluationsAdditional ExpectationsMaintain professional appearance and department standardsRespond quickly to operational and leadership needsMaintain accurate records and reporting systemsStay proactive with merchandise planning and inventory managementSupport broader organizational initiatives when neededPerform additional duties as assignedCompensation & BenefitsCompensation will be based on experience and qualifications. Benefits and additional opportunities may include:major medical, dental and vision benefitsteam merchandise discountsnetworking opportunities within professional sportsfan engagement opportunitiesgame-day experiencesprofessional development opportunitiesThe Ice Flyers are committed to creating a professional, energetic, and fan-focused environment while delivering exceptional experiences both inside and outside the arena. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.