Ticket Operations Manager

TITLE: Ticket Operations Manager POSITION TYPE: Full Time, ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: SAP Center, San Jose, CAREPORTS TO: Director, Business IntelligencePOSTING DATED: February 19, 2026Pay Range: The range for this role is $75,000 - $80,750 per year plus variableActual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future. Position OverviewTeam Teal is seeking to hire a Ticket Operations Manager that embraces all aspects of our principles. responsibilities include growing ticket sales revenue by way of supporting strategic sales efforts for the Sharks, Barracuda, SAP Center, Tech CU Arena Events. The primary responsibility of this individual is to assist the Director of Ticket Operations with the management and supervision of all box office functions including staffing, cash control, event management and third party/vendor relations. Essential Duties and Responsibilities:Assist the Director with managing arena ticket office operations for approximately 150 sports and special events per year. Build and maintain events on the Ticketmaster Host and Archtics systems as assigned. Manage, train and develop all Ticket Operations Coordinators. Review and perform balancing, depositing and reporting of ticket office receipts, as required. Build relationships with all areas of Ticket Sales and Service department to better support sales initiatives and foster collaboration. Oversee and implement any new integrations needed for new sales products. Direct creation and update of venue seating charts and distribute as needed. Implement all access control guidelines for each event. Assist with all product launches for all San Jose Sharks and Barracuda ticket packages. Assist in the creation and management of the annual department budget. Establish and review operational policies and procedures for ticket office operations. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Provide unsurpassed customer service to all guests visiting the ticket office. Determine and communicate Ticket Office Coordinators’ schedules. Represent the department at weekly company management meetings and other meetings as necessary. Other duties as deemed necessary or directed. Assist SSE staff as deemed necessary or as directed. Minimum QualificationsBachelor’s degreeMinimum of eight (8) years of computerized box office experience, including at least two (2) years in a management capacity, or progressively responsible related experience, or an equivalent combination of education and experience. Advanced knowledge of all Ticketmaster systems with an emphasis on Ticketmaster Archtics, Account Manager, Host, TM One and TM1 Entry are also required. Significant successful compatible ticket office operations experience and business experience. Strong math aptitude and ability to attend to detail. Exhibit a positive attitude, coachability and exceptional work ethic. skills. Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors. Proven job reliability, diligence, and dedication. Physical RequirementsAbility to sit, stand and utilize a computer for extended periods of timeCommunicate via phone and email with a variety of individualsAbility to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodationPhysically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodationAbility to work occasional extended hours including nights, weekends, holidays (all with advance notice)May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations. What We OfferCompetitive compensation (base salary and variable incentive plan)Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)Pretax Transportation Benefit401K (pre-tax and Roth options)Generous Paid Time Off PolicyMinimum of 10 Paid Holidays and Wellness Days per yearComplimentary or discounted sports and concert ticketsOther League & partner discountsCentral office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parkingAn inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industryPotential for flexible scheduling and telework opportunitiesAccess to on-site EV charging stations on non-event daysThis position is not eligible for U. S. work authorization sponsorship. Summary: Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. experience is non-negotiable in everything we doA – Appreciate others for their diversity and opinions M – More risk leads to more rewards and expands our comfort zonesT – Trust that all teammates have the best intentionsE – Empower all teammates to make informed decisionsA – Always say what you really mean and do what you sayL – Lead by showing the respect to others you expect from themWe strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & BelongingHere at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.