Manager or Senior Manager, Ticket Operations

JOB SUMMARYThe D. C. United & Audi Field Business Strategy & Analytics team is looking for an enthusiastic and detailed individual to join our ticket operations and ticket strategy efforts as Manager, Ticket Operations. The Manager, Ticket Operations will focus on event builds and supporting all aspects of ticket operations, ticket strategy and box office operations for events at Audi Field, including owned properties: D. C. United (MLS), Audi Field Events, DC Power FC (USL-Super League) and supporting tenants: Washington Spirit (NWSL) and DC Defenders (UFL). This position also acts as a key liaison between the Ticket Sales and Service team, venue management and other internal/external stakeholders, such as MLS, USL, concert promoters, and event promoters. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES· Assist in managing ticket operations duties for D. C. experience point-of-contact on matchday for all ticket-related matters· Serve as a point-of-contact for external ticket partners and event promoters· Utilize Ticketmaster suite of products, including: Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, etc.· Work with Ticketmaster client support to troubleshoot system issues, event creation, reporting, etc.· Assist Finance team in reconciliation of all related events held at D. C. United-owned and operated properties· Maintain quality control on all related events ticketed products· Work with various D. C. experience preferred but not requiredSCHEDULE· 8:30am - 5:30pm · Work demand is based on team and front office scheduleAbility to work flexible hours including evenings, weekends, and holidays based on D. C. RESPONSIBILITIES· One (1) Direct ReportsTRAVELMinimal, will remain in greater DC, MD, VA areaENVIRONMENTAL AND PHYSICAL CONDITIONS· Must be available to work events in evenings, weekends and holidays as necessary LANGUAGES· Spanish is a plusCOMPETENCIES (KSAs)Ticketmaster Archtics experience strongly preferredProject Management Software (Asana) experience preferred Microsoft Excel skills strongly preferredExperience using Microsoft Dynamics CRM preferredExcellent time management, leadership, organization and customer service skills Ability to work flexible hours, including evenings, weekends and holidaysThe selected candidate must be able to successfully pass a background check. DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this title. responsibilities from time to time, as needed. Further neither this description, nor completion of tasks associated with this title should be construed as a contract of employment. All D. C. United employees, unless otherwise designated by the Co-Chairs, are at-will employees. D. C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. D. C. equal opportunity employer (EOE)D. C. equal opportunity and diversity. D. C. equal opportunity workplace and is an affirmative action employer. D. C. requirements of all federal, state, and local laws. qualifications.