Customer Success Manager EMEA & APAC

The Mission Crisp is entering a new phase of growth. Thousands of companies use our platform worldwide, and our customer base continues to expand across Europe, Asia, and North America. We are now looking for a Senior Customer Success Manager who will help us structure and scale our Customer Success function across EMEA, LATAM, and APAC. This role is not only about managing accounts—it is also about building the Customer Success playbook that will support Crisp’s next stage of growth. You will help define how we onboard, activate, retain, and expand our customers.   What You Will Own   Build and Structure Customer Success Design and improve frameworks used to onboard and support customers Help define: Onboarding workflows Success milestones Health scoring Expansion signals Retention strategies Shape how Crisp manages customer relationships at scale   Drive Success Roadmap for Customers and Product Value Work closely with customers to ensure they fully adopt Crisp’s core capabilities: Collaborative inbox AI-powered support automation Support ROI Integrations and workflows Your goal: make sure customers extract maximum value from the platform   Manage Strategic Accounts Across EMEA & APAC Act as the main success partner for key customers Understand their support operations, business model, and growth objectives Help them use Crisp as a lever for